San Francisco Bay Area
My educational background encompasses public health, biomedical informatics, and clinical medicine. My work experience has provided me with an additionally strong background in research, data analytics, product design and system development. I am passionate about working in the health information technology and life sciences sector to help stakeholders achieve targeted outcomes through software delivery.
Operations: Business Solutions • Product Management & Development: Elicit detailed business requirements (BRD)/user stories and system specifications that drive software development and implementation; develop functional specifications (FSD), create product roadmaps, conduct sprint planning meetings, and consult on technical design to ensure stakeholder requirements are mapped into tangible deliverables in both Agile and Waterfall Methodologies • Program Implementation & Process Improvement: Enhance and implement software for multiple projects for California public health state initiatives; evaluate risks related to implementation through system impact analyses, Solution Analysis Risk Assessment (SARA), and product roadmaps • Reporting & Data Analytics: Conduct root cause analyses to troubleshoot ongoing or one-time operational issues to support timely and quality systems implementation • Teamwork & Partnerships: Partner with key stakeholders to prioritize and evaluate needs, costs, and benefits of implementing technical solutions; execute test plans to perform quality assurance, system integration (SIT) and user acceptance testing (UAT) • Leadership & Collaboration: Mentor and train junior colleagues; cross-functional department training SME • Notable Projects: End-to-end implementation of multi-phase California Enhanced Care Management and Community Supports Program initiative; Provider network termination for 18K+ members; Crowd-sourced provider data vendor implementation
Software Design Development - Product Management: MyHealth •Reporting & Data Analytics: Calculate monthly, quarterly, and annual reporting metrics on MyHealth mobile product for >3M+ users/month with annual revenue stream of >$200M+. •Teamwork & Partnerships: Manage cross-functional team and stakeholder communications for projects and features to increase scheduling efficiency, lower patient truancy, and improve patient outcomes for primary care and specialty clinics using mobile and digital technology. •Product Management & Development: Conduct user interviews to identify new areas of market penetration to increase digital adoption. Orchestrate seamless integration for patient experience and Epic for self-scheduling and billing in mobile application with annual revenue stream of > $20M+. • Notable Projects: Model Lines initiative - deep depth analysis in clinic cohorts to identify workflows and areas of improvement for clinics/patients to increase adoption of patient self-scheduling and digitalization; Wayfinding - Bluetooth-based geospatial location in-app service used to provide step-by-step directions for patients to location of choice.
Operations: Business Solutions • Product Management & Development: Elicit and document detailed business requirements (BRD) and system specifications that drive system development and implementation; develop and update functional specifications (FSD), including use cases and data flows to support of timely, quality systems implementation, and maintenance; consult on technical design specifications (TDS) to ensure stakeholder requirements are mapped into tangible deliverables in both Waterfall and Agile methodology • Program Implementation & Process Improvement: Improve and/or implement software for multiple projects for Health Services, Medical Coding, Compliance, Provider Relations; evaluate risks related to requirement implementation and project impacts through system impact analyses, Solution Analysis Risk Assessment (SARA), Process Management Models (PMMs), and product roadmaps • Reporting & Data Analytics: Perform data analysis and impact assessment in support of timely, quality systems implementation, and maintenance via projects and regular software releases; conduct root cause analyses to troubleshoot ongoing or one-time operational issues; develop report specifications using SQL Server Reporting Services (SSRS) • Teamwork & Partnerships: Partner with business leads to identify business needs, costs, and benefits of implementing technical solutions; work with key stakeholders to develop and execute test plans to perform quality assurance, system integration (SIT) and user acceptance testing (UAT); act as advocate for business users across organization and support operations with prioritizing requests for releases; develop internal wikis to facilitate knowledge transfer among organization Notable Projects: Medical Network split for 60,000 members and 8,000 providers; end-to-end implementation of multi-phase California Enhanced Care Management and Community Supports initiative
Policy Development: Product Management and Analytics • Product & Vendor Management: Successfully deployed product release for software modifications; determined feasibility and impacts of proposed configuration changes including impact analyses for adequate user testing and traceability; measured and monitored customer satisfaction and vendor performance by implementing continuous improvement strategies and conducting user interviews; performed root causes analyses to resolve data anomalies and discrepancies in program software • Program Evaluation & Process Improvement: Conducted multiple analyses, i.e. cluster analyses using R, for the SFHP coverage programs including Healthy Kids HMO (HK), Healthy San Francisco (HSF), and SF City Option to measure staff efficiency and program effectiveness to provide recommendations for programmatic and operational improvements; created multiple dashboards to track departmental KPI metrics to identify business and analytical needs; implemented Process Management Models (PMM) in regards to all program’s premium billing services • Reporting & Data Analytics: created BRDs, report specifications, and conducted UAT testing for reports through RDLC; identified reporting business needs for program monitoring, evaluation, operation, and planning; performed data manipulation, transformation, and cleansing in order to develop and implement SOPs/process flows/data dictionaries/resource manuals/desktop procedures to bridge data gaps, improve efficiency, and ensure proper replication; delivered operational and programmatic monthly, quarterly, and annual reports for multiple government agencies; performed cluster analyses to identify gaps in program outreach • Teamwork & Partnerships: Served as interdepartmental SME to provide expertise on program data needs and issues, conducted various technical trainings for management and internal departments
• Teamwork & Partnerships: Securing writing opportunities and building relationships by pitching for influential health-related websites and online publications • Content Development & Communications: Writing thoroughly researched and engaging health articles while promoting Healthline’s lifestyle content
Alice! Health Promotion • Program Evaluation & Improvement: Successfully delivered a set of recommendations, trends, and impact reporting to capture key data related to students’ performance outcomes and health behavior through the implementation of the biennial National College Health Assessment (NCHA) • Reporting & Data Analytics: Researched and collected student health data using SPSS to achieve Columbia Health’s analytical goals for future program evaluations, data analyses, and report writing regarding sleep patterns, stress inducement, use of alcohol/drugs, and other health behavior analyses; performed data manipulation, transformation, and cleansing of data order to develop and implement SOPs to bridge data gaps and resolve issues • Content Development & Communications: Coordinated health promotion initiatives and contributed written content for the Go Ask Alice! Internet resource website