Vilvoorde, Flemish Region, Belgium
With a Master’s degree in Management from VUB, I thrive at the intersection of logistics and customer satisfaction. As a Last Mile Transport & Return Leader at Decathlon Belgium, I focus on managing projects that optimize delivery and return processes, driving efficiency and enhancing the customer journey. Passionate about continuous improvement and cross-functional collaboration, I excel in overseeing logistics projects from concept to execution. I am attentive to opportunities where I can further leverage my skills and contribute to innovative, customer-focused solutions in the logistics and supply chain sector.
Customer experience - offer the best delivery & return omni canal experience - responsible for transport promise to our customers - inform our customers of any transport anomalies and provide them with the best solution Costs & legal - ensure a legally compliant contractual framework with each service stakeholder/carrier - monitor and detect any malfunctions in our supply chain regarding transport & return - handle provisions and monitor the carriers' invoices - consolidate and negotiate cases of delays and damages Carrier Quality - negotiate, produce, and manage the transport (quality) indicators to oversee the carriers & stakeholders - keep an updated dashboard with all the transport indicators - manage our transport providers on a daily basis to improve their service quality
- Supporting the HR-manager and HR employees with daily tasks - Checking invoices and keeping them in an Excel file - Organizing training within the company - Ad hoc projects
- administrative tasks: drawing up contracts, filling in administrative/governmental documents (C4, C61, ...), ... - follow-up of personnel matters: files of employees, sickness or accident files, .. - ...
- follow and lead intake interviews - follow and give workshops - guiding participants in the preparation of their cv, motivation letter, search for job offers, ... - support of team leader (working on different projects and workshops, drawing up PowerPoint presentations for workshops, ..) - ...