Isabelle Herman

Directrice Générale KFC France

Greater Paris Metropolitan Region

About

As the General Manager for KFC France & Luxembourg, I oversee a thriving business nearing $1 billion in sales, with more than 400 restaurants and a network of 55 franchise partners. We are proud to be the third-largest QSR chain in France, driven by a dedicated team committed to exceptional growth, guided by the values of SMART, HEART, and COURAGE. We are currently undergoing an exciting transformation, shifting from "Fast Food" to "Fast Good" and elevating every aspect of our business—from innovation and digital strategy to operations, construction, and design. With 90 new restaurants opened in the past three years, we are setting new benchmarks in development and continuously strengthening our brand. While in France for more than 30 years, we have more than doubled our revenue since 2017. Before joining KFC, I gained invaluable experience with industry leaders like P&G, Kraft Heinz, and Amazon. These roles taught me the importance of always keeping the customer at the heart of every decision. I am passionate about driving brand turnarounds and thrive in challenging environments where teams can make a tangible impact while staying true to their authentic selves.

Experience

  • KFC France (6 yrs 10 mos)
    • Managing Director
      Aug 2022 - Present · 4 yrs

    • Chief Marketing Officer
      Oct 2019 - Aug 2022 · 2 yrs 11 mos

  • Investor / Strategic Comittee at Proppl
    Sep 2024 - Present · 1 yr 11 mos

    Innovative recruitment platform through co-optation

  • Jury Effie awards Europe at Effie Awards Europe
    Jun 2023 - Jun 2023 · 1 mo

  • Senior Category Leader, Marketplace at Amazon
    Jan 2019 - Nov 2019 · 11 mos

    In a highly competitive and dynamic environment: * Accountable for the Marketplace P&L on Home and Leisure categories (Home Improvement, Kitchen, Furniture, Toys, Lawn & Garden, Sport) * Drive new selling partners recruitement, including strategic French companies * Develop lead sourcing strategies and recruiting techniques * Define relevant selection goals for the Marketplace and drive initiatives to achieve these targets * Drive recommendations for the yearly referral fee changes, for Europe * Responsible for the recruitement and engagement of the Marketplace team (> 75 people) * Direct Management of 12 people, in Sales (Account Managers, Strategic Account Managers, Managers) and Project Management

  • Marketing Director, France and Spain at The Kraft Heinz Company
    Jan 2016 - Dec 2018 · 3 yrs

    * Deliver agressive topline and bottom line targets (300 M€ turnover, double digit Ebitda growth during two consecutive years, share leadership over Unilever in Q4 2017) * Redefine Benedicta and Orlando Equity to win in local markets, Design and activate their holistic campaigns * Define the 5 year plan in terms of brands innovation on Heinz, Benedicta, Orlando and Weight Watchers (Frozen) * Expand into new categories: pasta sauces, mustard and snacking * Lead Category Management and Revenue Growth Management plans * Direct Management of 13 people accros France and Spain * Comex member