New York, New York, United States
Hi, I’m Isabella — a bilingual operations and admin specialist passionate about bridging cultures, streamlining workflows, and supporting global teams. With 3+ years of experience coordinating production timelines, managing vendor communication, and providing Mandarin, English, or Cantonese support, I thrive in fast-paced environments where accuracy and empathy meet. Whether I'm preparing production orders, translating patient needs, or designing merchandise displays, I bring a people-first mindset and a love for clarity, collaboration, and cross-cultural communication.
• Coordinated the tracking, organization, and photography of pre-production samples, ensuring accurate documentation and streamlined access for design and production teams. • Managed cross-functional communications between overseas vendors and internal teams, enhancing process efficiency and adherence to timelines. • Inputted essential information into the system for purchase order data and shipping documents, supporting seamless order processing and accurate record-keeping. • Managed approval processes for samples, fostering efficient collaboration and communication with cross-functional teams, including Sales and Design departments. • Organized and prepared monthly invoices and production reports to support business operations, demonstrating attention to detail.
• Delivered bilingual customer support in Mandarin and English, addressed customer inquiries, and resolved issues, enhancing customer satisfaction and fostering customer loyalty. • Participated in visual merchandising and product displays to support in-store promotional efforts and brand communication. • Assisted with operational special projects and floor organization to maintain consistency in campaign messaging and presentation.
• Engaged in Mandarin-English translation for patient queries, scheduled patient appointments, and addressed inquiries, demonstrating excellent communication and problem-solving skills. • Managed office tasks, including data entry, filing, and form management, contributing to a well-organized and productive work environment. • Maintained patient profile files, ensuring up-to-date records and adherence to confidentiality standards. • Verified insurance eligibility for patients, ensuring accurate record-keeping and efficient patient flow.
• Assisted the production team with daily operations, sample preparation, and vendor coordination. • Supported event preparation and product pricing; prepared trims for manufacturers and coordinated communication between contractors and the team to ensure efficient workflow. • Maintained the production space and sample inventory to ensure easy access for marketing and sales use.