Huntersville, North Carolina, United States
Bilingual customer experience professional with 8+ years of experience supporting high-volume retail and hospitality environments. Currently an Educator at lululemon, recognized for building strong client relationships, delivering personalized product education, and upholding premium brand standards. Skilled in customer retention, conflict resolution, POS systems, and team collaboration. Seeking a client-focused role with growth opportunities in customer success, operations, or client support
Built and maintained strong client relationships while delivering premium guest experiences. Educated customers on product features, fabric technology, and fit to support informed purchases. Supported daily and monthly sales goals through personalized service and upselling. Operated POS systems accurately while managing high transaction volume. Assisted with visual merchandising, restocking, and store operations.
Start to finish management of clothing from receiving customers items to stocking the floor. Supported merchandising, inventory, and promotional activities. Processed transactions with accuracy and efficiency. Opened and closed the store to ensure smooth operations. Trained and mentored new hires. Priced merchandise in accordance with societal trends.
Provided attentive food and beverage service during all hours of the day. Maintained restaurant grade standards of cleanliness. Adapted to COVID dining protocols.