London, England, United Kingdom
Looking for an Opportunity in Engineering.Technically proficient professional with expertise in endpoint/network troubleshooting, system hardening, and cybersecurity threats and social engineering plus learning IoT and OT technologies.Certified through Generation UK’s 11-week IT Support & Cybersecurity Programme, with hands-on experience in Windows/Linux environments, vulnerability mitigation, and ethical hacking fundamentals.Systems & Networks:OS Deployment: Installed/configuring Windows (7–11), macOS, and Linux (Ubuntu/Kali), integrating Group Policy.Network Infrastructure: Deployed routers (Cisco/Juniper), switches, firewalls, and VPNs configured VLANs, subnetting, and TCP/IP stack (Wireshark/packet analysis).Virtualization: VMware.Azure AD (Microsoft Entra ID) + Microsoft Intune , MDM & MAMITIL and Cyber Essentials compliance (firewall rulesets, endpoint encryption).IT Support Engineering:Helpdesk Operations: Delivered L1-L2 support via Slack; Service Desk , Salesforce, Azure , Splunk , SIEMScripting/Automation: PowerShell, log analysis, and CI/CD pipelines (GitHub Actions).Hardware Diagnostics: Repaired/replaced faulty components (motherboards, RAMs, HDD/SSD).Tools familiar with: Metasploit with Linux OS, Nessus, Wireshark, ServiceNow, VMware vSphere.Certs: Generation UK Cybersecurity Accreditation ; Alison Accreditation in Network SecurityCareer Goals:Transitioning into junior penetration testing roles, leveraging IT support acumen to identify attack vectors, conduct vulnerability assessments (OWASP Top 10), and emulate adversarial TTPs (MITRE ATT&CK).
Junior AI Engineering in Training (Foundation) | Learning Deeply Python & ML and LLM with my Cyber Skills and into my Own AI project.
Information Technology Support Specialist | Cyber Security Focus Proactive IT professional skilled in end-to-end infrastructure support, security compliance, and minimising downtime across Microsoft-centric environments. Expertise in Windows Server/Desktop, Microsoft 365, Azure AD, and SharePoint administration, including user authentication, patching, and system upgrades. Proven ability to troubleshoot complex LAN/WAN, Wi-Fi, firewall, and virtualization issues. Infrastructure & Operations: Windows Server | Azure AD | LAN/WAN | Virtualization | MDM | SharePoint | RMM | KPI Tracking | Technical Documentation Security & Compliance: Firewalls | AV Solutions | Backup/DR | Security Hardening | Patching | Access Control | Endpoint Protection | Policy Adherence Cloud & Support: Microsoft 365 | Azure | Incident Management | Troubleshooting | Client Communication | Proactive Solutions | Team Collaboration Key Experience: Triaged and resolved hardware/software issues via hands-on & virtual labs (aligned with CompTIA methodologies). Managed service desk tickets in high-pressure settings, optimising workflows via Microsoft Teams. Executed Microsoft 365/Active Directory tasks: user provisioning, authentication troubleshooting, and security policy application. Resolved escalated tickets (onsite/remote), prioritising incidents to exceed KPIs and reduce downtime. Implemented backup/AV tools and adhered to IT security standards to safeguard environments. Drove IT infrastructure projects, system upgrades, and maintained rigorous documentation. Ticketing Systems (Help desk software) familiar with: Zendesk, Salesforce Service Cloud, Jira Service Management, ServiceNow, Freshdesk, HelpDesk.
Through excellent relationship building, long-term connections had been fostered with executive stakeholders.• I had generated and qualified cold network opportunities in target accounts, also handling inbound leads from the sales function. Building on a results-oriented approach, I had delivered tangible outcomes that met the needs of B2B.• I had proactively set up meetings between prospective customers and Account Executives, ensuring a seamless progression through the sales pipeline.• Reporting regularly to the Manager on sales results, I had stayed abreast of services and pricing/payment plans, collaborating effectively with Sales & Product teams. GDPR Regulations.
I had consistently met and surpassed monthly sales goals through effective product knowledge, upselling techniques, and positive customer engagement, contributing to the overall revenue growth of each branch.•I had delivered a high level of customer satisfaction by actively listening to customer needs, offering product recommendations, and ensuring a positive experience.•I had stayed abreast of GREEGS Plc's product line to provide accurate and detailed information to customers, fostering trustand facilitating informed purchasing decisions. •I had played a key role in maintaining visual displays, utilizing strategic merchandising techniques to highlight featured items and promotions to maximize sales in each branch.•I had demonstrated proficiency in managing cash registers and adhering to company financial protocols.
Spearheaded accurate and efficient cash handling processes, consistently reconciling financial transactions with meticulous attention to detail, reducing discrepancies and contributing to the overall financial integrity of onboard operations.•Expertly navigated passport and immigration procedures, ensuring compliance with regulations and providing passengers with seamless travel experiences, earning commendations for maintaining high levels of security and efficiency.•Cultivated strong interpersonal skills through daily interactions with diverse passengers, resolving inquiries and concerns promptly and professionally, contributing to enhanced customer satisfaction scores and positive feedback.•Managed and maintained financial accounts for onboard services, overseeing transactions, reconciliations, and reporting, resulting in streamlined financial operations and contributing to the overall fiscal success of the cruise line.•Collaborated with cross-functional teams to implement and optimize customer service protocols, participating in training programs to enhance team efficiency, adaptability, and responsiveness, ultimately improving overall service delivery and passenger