Singapore
Biomedical Sciences and BioBusiness Double Major Undergraduate at Nanyang Technological University (NTU Singapore)
- Managed patient intake, registration, and insurance verification, setting a compassionate and professional tone for the visit. - Optimized provider schedules and coordinated patient flow to maximize efficiency and minimize wait times. - Delivered exceptional service, de-escalated concerns, and communicated effectively between patients and clinical staff. - Maintained organized waiting areas, managed medical records, and supported billing processes.
- Spearheaded all media and publicity strategies as part of Intelligence Strategic Communication efforts for formation events including XTiB 2024 Seattle, Formation 11th Dining-In, yearly workplans & anniversary celebrations. - Orchestrated end-to-end event logistics within formation, serving as point of contact and ensuring that needs were met and smooth collaboration. - Spearheaded a high-impact social media initiative, guiding a dedicated team to foster a robust digital presence across key platforms, resulting in deepened audience connections and measurable growth in community engagement.
- Managed the full patient journey to ensure a smooth clinic flow. Duties included patient registration, appointment scheduling, handling high-volume phone inquiries, and accurately dispensing medication. - Assisted in the integration of new practice management software and the automation of the drug dispensing process, enhancing accuracy and speed. - Collaborated directly with the technical implementation team to brainstorm solutions and optimize workflows, contributing ideas that made the patient intake and discharge processes more efficient.