Topeka, Kansas, United States
Scope and sell custom B2B IT and cybersecurity solutions, managing the full client lifecycle from infrastructure discovery through proposal and close. Conduct quarterly account review meetings (P3) with business owners and board members, addressing concerns and proposing tailored solutions to strengthen client relationships. Perform on-site network closet walk-throughs and workstation/server audits to scope holistic hardware and security solutions, including VoIP, MFD fleets, firewalls, M365 licensing, backups, cameras, and access control. Manage a portfolio of business accounts across multiple industries, building custom IT and cybersecurity plans from initial discovery through proposal.
Drove new business for a captive agency, prospecting and closing policies across home, auto, and life lines. Built and maintained a client pipeline through proactive outreach, sales meetings, and tailored coverage recommendations. Conducted property inspections and coordinated with underwriting and financial partners to structure appropriate coverage for each client. Maintained detailed sales and client records to support pipeline accuracy and follow-up cadence.
Supported daily retail operations and customer service for a high-traffic store location, consistently meeting sales recommendation and upsell targets. Processed product orders, custom print jobs, and personal shopping requests, ensuring timely and accurate fulfillment. Reduced shrink and maintained inventory accuracy through merchandise loss counts, shipment receiving, restocking, and loss-prevention procedures.