Surrey, British Columbia, Canada
Experienced Account Manager and Surveillance Supervisor with a demonstrated history of working in the gambling & casinos industry. Skilled in Customer Service, Supervisory Skills, Team Building, Training, and Leadership. Strong professionalism with a Associate's degree focused in Social Work from Northern Lights College, Dawson Creek, BC.
Real Estate Professional assisting buyers and sellers in the Lower Mainland, and Fraser Valley region
• Co-developed and executed an internal theft strategic plan that resulted in uncovering countless thefts from the break rooms and locker rooms. • Collaborated with the client in deciphering potential threats and deterring thefts and misconduct within the FC. Sat in with the client in interviews wherever possible. • Investigated matters of internal theft and employee misconduct resulting in a higher number of detections of guilty parties. • Acted as a department’s liaison in internal Amazon meetings in the client’s absence. • Navigated and streamlined the hiring process for contractors and employees during the launch of the YVR 4 FC. • Worked as part of a team and individually to meet monthly budget for security staff and mitigated majority of losses due to staffing issues. • Hired, trained and lead a brand new team of fine security supervisors and officers to fulfill Amazon expectations and conducted audits to ensure best performance. • Collaborated with internal staff and external agency such as Paladin technologies to ensure successful launch of YVR4. Worked on setting up and commissioning security devices throughout the building.(system health reports). • Ensured proper functioning of physical security systems such as CCTV, intrusion system and access controls via monthly audits and random checks. • Developed and implemented report writing template and training currently in use at YVR 2, YVR 3 and YVR 4. • Developed and executed the Going the Extra Mile (GEM) program for employee appreciation amongst security staff. • Developed working floor plan of the building for various purposes such as location of security devices, exit doors/dock doors, shred-it bins and emergency evacuations. • Ensure oversight and regular use of financial reports to manage key branch measurements, such as overtime and scheduling efficiency for assigned client portfolio.
• Supervised and managed team performance and provided corrective feedback and recognition to surveillance team members. • Developed and implemented an efficient alcohol consumption tracking system currently being used across all Great Canadian locations in western Canada. • Developed floor plans for the casino to include all cameras and other critical equipment as per British Columbia Lottery Corporation (BCLC) regulations. • Co-developed and executed a Surveillance Component plan adequate to BCLC standards • In charge of preparing propositions of future changes to the casino layout to BCLC in regards to surveillance operations. • Communicated with surveillance staff and management regarding investigations, and current issues • Initiated and conducted investigations and provided timely reports. • Worked independently with off-Site supervision. • Assisted RCMP in obtaining best surveillance records and footage for any incident.