Salmiya, Hawalli, Kuwait
As a People & Culture Generalist at IKEA, I provide specific advice and support to managers and co-workers on various HR-related issues and challenges. I also ensure compliance, recruit and retain talents, and lead projects and assignments connected to our People & Culture processes. I have a strong background in HR administration and learning and development, having worked as an HR Generalist and L&D at IKEA. I have executed and improved various HR tasks, such as personnel data administration, contracts preparation, timekeeping, training scheduling, and candidate sourcing. I hold an MBA in Human Resources Management and a BBA in Business Administration and Management. I have developed skills in HR, employee training, and customer service, which enable me to contribute to IKEA's vision and values. I am a professional who is flexible, adaptable, and eager to take on new challenges. A quick learner who can absorb new ideas and communicate clearly and effectively. I am passionate about creating a positive and inclusive work environment for everyone.
• Understand the business context, issues, and challenges to provide specific advice and support to managers and co-workers. • Providing advice and guidance in employee relations matters, such as investigations, disciplinary actions, grievances, and appeals. • Developed and delivered ER training programs to educate employees and management on conflict resolution and workplace ethics. • Responsible for supporting the leaders in reducing long-term & short-term employee absence: consistent follow-up on bi-weekly absence scores and trends, analysis of Power-bi statistics, KRONOS reports and supporting with attendance management. • Support in attracting, recruiting, and maintaining talents based on business needs and facilitating competence movement within and cross-business units. • Developed and maintained HR dashboards, providing real-time visibility into key performance indicators and enabling data-driven decision-making. • Provided recommendations for continuous improvement in HR processes based on data analysis. • Daily operation in HR processes (SAP, Power BI, MS Office as the base, and other programs) and daily support for colleagues
Execute People & Culture administrative tasks in line with Service Level Agreements including e.g. updating personnel files, people data compiling and administration, preparing contracts, scheduling, timekeeping, booking and coordinating People & Culture related to travel, meetings, and events Execute administrative tasks linked to Learning & Development in line with Service Level Agreements including e.g. scheduling training, arranging meeting rooms, registering participants and facilitators Collaborate closely within the Administration team to share best practices and prevent duplications of work Continuously contribute to the improvement of service delivery aiming for the highest and the most uniform standard
• Supported day to day office operations by providing quality admirative support. • Organised Files, developed spreadsheets and scanned documents • Managed incoming and outgoing calls. • Received and screened high volume of internal and external communication, including email and mail. • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level of stock. • Supported office staff by organizing company events, meetings, and scheduling.
Collected and analyzed consumer data and maintained relationships with existing customers to expand the customer base. Inform customers on the features and packages on a range of vehicles Assist customer in making a purchase that fits their needs and budget. Ensuring the prompt and professional answering of all telephone calls and follow up on inquiries via emails. Providing accurate information so that customer can make an informed purchase Provided detailed demonstrations of vehicle functionality and options, and facilitated test drives.
Plan and execute, marketing database, email, social media and display advertising campaigns. Collaborate with internal teams and Hyundai Korea to create pages and optimize the user experience. Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Collaborate with agencies and other vendor partners. Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate. Ensuring production activity is consistent with Hyundai’s marketing strategy