Greater Seattle Area
Systems Engineer
• Provides oversight for the development and maintenance of quality programs, systems, processes and procedures that ensure compliance with policies and that the performance and quality of services conform to established internal and external standards and guidelines. • Provides expertise and guidance in interpreting policies, regulatory and/or governmental regulations, and internal regulations to assure compliance. • Works directly with operating entities to provide process analyses oversight on a continuing basis to enforce requirements and meet regulations. • Leads audit and inspection preparation, resolution of audit and inspection findings and liaises with auditing groups and inspectors through all stages of the audits. • Prepares reports and/or necessary documentation (ex Corrective and Preventative Actions) and provides to applicable stakeholders, both internal and external. • Coordinates legal requests in support of government investigations or litigations. • Ensures the quality assurance programs and policies are maintained and modified regularly. • Facilitates uniform standards for the site and enables best practice sharing, thereby fostering the achievement of company's mission globally. • Management and facilitation of quality documentation system. • Work within a regulated manufacturing area to provide and assist in the implementation of quality-related continuous improvement opportunities. • Export MYSQL Reports & create Tableau Dashboards. • Assist in setting-up Standard Operating Procedures. • Create Training Materials and deliver internal training. • Work with SME in determining Root Cause of Quality Defects by developing a Internal Defect Tracking.
Development Experience Program as the Everett Program Manager from July-Nov 2024.
• Collaborate with cross-functional teams to identify and define data analysis requirements. • Query and manipulate large datasets using JIRA and Saleaforce to extract relevant information for analysis. • Clean, transform and validate data to ensure accuracy and reliability. • Interpret data trends and patterns, and translate them into actionable insights. • Perform exploratory data analysis to discover hidden insights and provide recommendations. • Stay updated with industry trends and best practices in data analysis and visualization. • Present findings and insights to non-technical customers clearly and effectively.
• Speak with customers about Data management. • Provide exceptional customer service to clients. • Respond promptly to customer inquiries and resolve issues effectively. • Maintain accurate customer records and update information as needed. • Process orders, returns, and exchanges in a timely manner. • Assist customers with product information and recommendations. • Upsell products and services to maximize sales opportunities Respond promptly to customer inquiries and resolve issues effectively. • Maintain accurate customer records and update information as needed. • Process orders, returns, and exchanges in a timely manner. • Assist customers with product information and recommendations. • Upsell products and services to maximize sales opportunities. • Support in resolving high level technical network difficulties. • Collaborate with Team to ensure Quality. Of Service is delivered to Customers.
• Specifying and building tools to improve the speed and quality of support. • Onboarding and training new support team members. • Analyzing support workflows and making suggestions to improve efficiency and effectiveness. • Working closely with product teams to understand and give input into product changes relating to the customer service department. • Assisting with the design and rollout of new support channels and service offerings. • Managing schedules of team members according to customer demand and any service level agreements. • Developing and maintaining standard operating procedures for common situations. • Preparing performance reports by collecting and analyzing data from the customer service functions. • Identifying and acting to remove obstacles to delivering consistently high levels of service. • Taking part in forecasting and budgeting for customer service and tracking the actual performance against budget. • Leading and supporting customer service teams through required changes. • Working closely with senior management to help customer service deliver on their components of overall company goals and objectives.
• Conduct audits of client competency programs and safety & health management processes, procedures, and systems to ensure compliance with client's internal policies and external regulations. • Evaluate the effectiveness of internal controls and identify areas for improvement. • Perform assessments to identify potential areas of concern. • Analyze data and documents to ensure accuracy and integrity. • Prepare audit reports summarizing findings and recommendations. • Collaborate with management to develop action plans for addressing audit findings. • Provide training and guidance on compliance-related matters. Export Daily & Weekly Reporting Data. • Generate Non-Conformance Record to provide Corrective Actions. • Assist in Risk Assessment for Projects. • Prepare required Project Permits, Plans and Standard Work Processes. • Review Audit Details and recommend Opportunities for improvements.