Irena Fradin Klug

About

Experience

• Foresight Works (Full-time · 7 yrs 7 mos)
  • Operations Manager
    Jun 2022 - Present · 4 yrs 1 mo

  • Customer Success Manager
    Jun 2022 - Aug 2023 · 1 yr 3 mos

    - Develop and execute customer success plans to ensure client satisfaction and retention. Serve as the primary point of contact for client inquiries, providing timely and insightful responses. Collaborate with the sales and product development teams to align customer objectives with our offerings. - Conduct regular check-ins and QBRs (Quarterly Business Reviews) with clients to assess their needs and feedback. - Implement strategies to improve customer service experience, create engaged customers, and facilitate organic growth.

  • Executive Assistant & HR
    Dec 2018 - Jun 2022 · 3 yrs 7 mos

• Chief Administrator at Israeli Volunteer Association
  Nov 2012 - Jul 2018 · 5 yrs 9 mos

  • Managed all regional administrators. • Acted as secretary in charge of volunteer education, overseeing the work of 26 programme coordinators nation-wide.

• Hydrotherapist at matara holon
  Jun 2013 - Jun 2014 · 1 yr 1 mo

  Enabled skills development and enhancement for children with various disabilities, and gave swimming instruction lessons.

• Medical Representative at DYN Diagnostics Ltd.
  May 2010 - Nov 2012 · 2 yrs 7 mos

  Promoted sales, and instructed both patients and health professionals on medical equipment dealing with diabetes and blood clotting