Irena A.

Team Lead | Accounts & Money Management @ Wealthsimple

Greater Toronto Area, Canada

About

Experienced team leader with a demonstrated history of working in the client facing industry.

Experience

  • Wealthsimple (Permanent Full-time · 4 yrs 6 mos)
    • Team Lead | Client Experience Operations
      Nov 2024 - Present · 1 yr 8 mos

    • Senior Associate | Accounts
      Aug 2024 - Nov 2024 · 4 mos

    • Senior Associate | Premium Services
      Feb 2024 - Oct 2024 · 9 mos

  • Starbucks (2 yrs 9 mos)
    • Acting Store Manager
      Jul 2020 - Nov 2020 · 5 mos

    • Assistant Store Manager
      Feb 2020 - Jul 2020 · 6 mos

    • Shift Supervisor
      Mar 2018 - Mar 2020 · 2 yrs 1 mo

  • Assistant Operations Manager at Cineplex
    Jul 2012 - Aug 2018 · 6 yrs 2 mos

    • Ensuring daily operations are met through constant report checks and presence on the floor • Cash Handling • Conducting cash audits • Processing daily/nightly reports with regards to business levels and labour • Receiving food orders from GFS, Wallace&Carey and LCBO to support business levels • Conducting daily inventory counts to keep track of product on hand • Guest interaction - Clear communication with customers and making sure they are the number one priority • Addressing concerns/ connecting with our guest services department • Team Leading - arranging deployment of around 90 employees total, delegating tasks and coaching • Recruiting new employees through our talent acquisition site - evaluating applications and scheduling/conducting interviews