Greater Phoenix Area
Autonomous systems are making decisions right now that no one can prove. Something will go wrong. The question is always the same: what did the system decide, and can you prove it? Most operators can’t answer. Not because the data doesn’t exist. Because no one built the architecture to capture it before the log was written. That gap is why I built Inquiro AI Research Labs. Every autonomous operation produces a cryptographic receipt at the moment of decision. Signed, sealed, verifiable years later. Patent pending. Pre-seed. Active SBIR. Pilot-ready. If you operate autonomous systems, underwrite autonomous risk, or invest in infrastructure that has to work outside the cloud: DM me.
https://inquiroresearchlabs.ai
Corporate life. Family first. Found my North Star. A new path forged. ASU’s M.S. in AI in Business is the fuel. This isn’t pause. It’s a build. Systems reimagined. Boundaries redrawn. The frontier where only the impossible will do. Stay tuned...
F500 Senior Program & Category Manager | $350M National Services P&L | 14 consecutive quarters of growth Signature Wins: Innovation at Scale 2024 – L’Oréal Pro Back Bar Expansion, Hair Tinsel, SAP S/4HANA Expanded with Pulp Riot (vivid) and INOA (ammonia-free); launched $15 tinsel add-on in 30+ colors with BCRF pink tinsel campaign. Co-led SAP S/4 UX salon system modernization. Executive Team credited salon back bar takeovers, ear piercing, and makeup services with boosting retail attachment and new guest acquisition; also noted ERP optimization to improve guest experience. 2023 – Express Keratin Add-On & Ear Piercing (Inverness) Launched 15-min keratin service; led ear piercing supply strategy, optimizing stylist time and add-on revenue. Executive Team reported “high-single-digit comp growth” in services, calling out ear piercing as a traffic driver and touchpoint for new and lapsed guest engagement. 2022 – Private Label Hair Extension Expansion Expanded offerings to include weft & clip in; led inventory, pricing, vendor negotiations. Influenced training for 120+ educators (7,000 stylists trained). Partnered with legal/tax for clip-in compliance; achieved triple-digit % growth 2022–2024, >6× run rate. Executive Team highlighted “new salon services, including curl-specific treatments and extensions” as strategic for guest acquisition and attachment. 2021 – OLAPLEX Bonding Service Launched & scaled pro bond-building treatment with linked retail; set menu, pricing, education, and supply. Executive Team noted rising consumer confidence and demand for “newness” driving greater engagement with services, positioning Ulta to create meaningful guest connections.
Senior Program Manager — Enterprise Crisis Response & Communications Signature win: Tech Innovation 2020 – Salon Booking Platform Innovation Led operations for pilot-to-national rollout of Ulta’s salon appointment booking system across web and app platforms evenly integrated SOP development, communication, and COVID‑reentry workflows impacting 1,200+ locations and empowered 10,000+ service providers. Executive Team shared that by July 2020, the new service booking tool was active in over 1,000 stores—delivering great feedback from both guests and stylists. -Directed enterprise-wide policy, procedure, and field communications for 1,200+ locations, translating executive decisions into clear SOPs with compliance tracking. -Designed and executed COVID-19 PPE sourcing & distribution, including dual-sourcing strategy, allocation rules, and continuity plans for essential services. -Managed 40+ suppliers end-to-end (SLAs, risk scoring, escalations), strengthening supply resilience and on-time fulfillment. -Led service quality improvement programs—standards, checklists, and data dashboards—driving consistent implementation across regions. -Reduced stockouts during chaotic demand, cut lead times via vendor rebalancing, and invested supplies in critical markets to fuel growth.
Service Operations & Program Manager — Stakeholder Engagement Signature Win: Business Optimization Innovation 2019 – Services Optimization (Pricing Transparency & Team Standup) Launched Services Optimization—including industry-benchmark compensation models and pricing transparency. Built out documentation, purchasing, and communications infrastructure. Established two field divisions of 150+ each, leading to ~20% stylist hiring growth. Supported FY2019 salon momentum with +5.0% full-year comp and +4.0% Q4 comps. Executive Team commented that Ulta had “completed services optimization at every store,” contributing to enhanced personalization and loyalty. -Built and launched service operations strategies for salon programs supporting $175M in annual revenue, from pilot design to national rollout and KPI tracking. -Led cross-functional and field stakeholder engagement; created clear communication and tagged documentation standards to drive consistent service delivery for 1000 locations. -Directed strategic sourcing & vendor relationships end-to-end (SLAs, scorecards, escalations), balancing quality, equity, and fiscal responsibility.
Assisted program coordinator in managing a staff of up to 30 student tutors to ensure adequate coverage levels through the term. Developed and implemented tutoring programs to enhance student learning including: Calculus Boot Camp and Chemistry Lunch.
Provided specialized tutoring services including individualized sessions for students with disabilities. Trained and mentored new tutors to help acclimate to the center environment.