San Francisco Bay Area
Customer-obsessed and result-oriented Senior Product Manager, passionate about building products people love. Proven expertise working on mass market consumer products in agile, iterative and growth environments. Delivered several consumer-facing products on high-volume traffic pages while considering the end-to-end user journey on the two-sided Marketplace. ACCOMPLISHMENTS • Managed a tiger team of 8 including Android, iOS, mobile web and desktop web engineers that has unlocked hundreds of millions of dollars in incremental Gross Merchandise Bought (GMB/GMV) through optimizing the shopping cart & checkout experience. The team surpassed our initial 2023 goals by >800% and are on track to beat our 2024 goals • Own the roadmap strategy and prioritization for the eBay shopping cart page which is a growth lever to unlock incremental GMB on the platform. • Developed the structure to improve the experimentation rigor for consumer-facing experiments run on the shopping cart. This resulted in a 190% YOY increase in A/B tests run on the shopping cart COMPETENCIES Senior Product Manager Mass-market consumer products Marketplace app development eCommerce Shopping Cart LEADERSHIP SKILLS Aligning resources and prioritization Motivating teams Metric-driven decision-making Stakeholder Management PRODUCT MANAGEMENT Roadmap strategy and prioritization Product requirement definition Cross-functional collaboration Metric-driven decision-making Post-launch activities validation Artificial intelligence A/B testing Go-to-market strategy Product backlog User research User experience VERTICAL EXPERIENCE eCommerce Consumer-facing B2C products Checkout AI/ML INDUSTRY EXPERIENCE eCommerce Transaction flows Shopping Cart Post-transaction Order Details ENVIRONMENT Agile culture High impact Fast-paced Geo distributed Mature
Provide product management leadership for Career Navigation AI startup. Milestone: Have secured closed paid pilot at a leading college
- Led end-to-end launches of shopping cart features across Android, iOS, desktop and mobile Web. - Managed a 4-in-the-box team that included a full-stack agile team of 6 developers. - Unlocked $160m+ in Gross Merchandise Volume (GMV) in 2023 and exited 2024 at ~2x. - Responsible for long-term product vision, strategy and roadmap for the shopping cart across all devices and eBay-enabled geographies. - Conducted 100+ A/B tests. - Leveraged LLM to increase cart Average Order Value (AOV) by retrieving product categories with higher semantic relevance to seed cart items.
- Responsible for defining requirements, managing, and launching all customer-facing features on the Payments order details page in a high-impact environment for these major eBay launches: - The eBay vault - Split payments for transactions - Offline payments for high value trading cards - Wire transfer solution for high value trading cards - Post-sale authentication for luxury fashion items - eBay refurbished program - Owned the end-to-end delivery of eBay Motors launches (highest grossing vertical) on all Payments transaction pages. To date, our combined teams have launched multiple payments features on the shopping cart, checkout and post transaction pages which have made significant impact on key decision metrics, including increasing tire installation service adoption rates over 100% and reducing cost of payments via a deposit processing fee by $1M per annum. - Led a team of two engineers to migrate eBay's geo-distributed shopping cart web traffic from an old engineering stack (Marko) to a new engineering stack (React) resulting in improved ~11% improvement in site speed. - Leveraged qualitative and quantitative data via internal analytics tools (Amplitude, Tableau, Quantum Metric) to size the business case, and define the overall product vision and strategy for the cart and order details pages in line with the overall company OKRs.
- Owned the process of identifying inefficiencies in the company's custom-built B2B2C Salesforce Customer Relationship Management platform, which represents 10.4% of the company’s annual expense budget, through data analysis and exploration - Performed market research on the Contact-Centre-as-a-Service industry to identify solutions that are best aligned to the company's use case and would elevate operational efficiency Developed Business Requirement Documents - Structured and performed empathy-building user research interviews with the product team’s end users to identify data-backed strategies for implementing. This resulted in 6 defined user personas which became the product team’s artifacts for targeting customer segments - Collaborated and brainstormed with engineering, design, technology and data teams on ways to improve the user experience of technology tools used within the company - Participated in daily agile practices including stand-ups, weekly demos, retros, backlog grooming and sprint planning and product road mapping meetings
- Developed content and designed educational posters to engage students - Worked with a team of librarians to curate educational exhibitions - Created strategies to increase social media engagement on Dartmouth Library's online platforms - Measured and managed social media engagement on Dartmouth Library's digital channels