Ingrid Joy Pelayo

Senior Operations Team Lead at Coforge

Bacoor, Calabarzon, Philippines

About

Experience

  • Operations Team Lead at Coforge
    Jan 2021 - Present · 5 yrs 7 mos

  • Process Associate at Coforge BPS Philippines, Inc.
    2021 - 2022 · 1 yr

    • Accurately input, update, and maintain data in databases and software systems. • Verify and cross-check data for errors, ensuring accuracy. • Perform routine audits, generate reports, and maintain confidentiality. • Proficient in typing, attention to detail, and meeting deadlines.

  • Customer Service Representative at Optum Global Solutions
    2019 - 2020 · 1 yr

    • Handled inbound calls regarding prescription medication orders. • Assisted with order processing and verification. • Provided accurate product, pricing, and delivery information.