Ashburn, Virginia, United States
I have 15+ years of experience working in the home building/construction industry. I currently work as a customer care coordinator working with trade partners and homeowners to coordinate work in their homes. When I am not working, I love teaching yoga, working out at the gym, and working my way through any new recipes I come across in the kitchen. I love a challenge! Working with people has taught me the most, figuring out their needs, working with people where they are, and being prepared to handle any kind of situation that gets thrown at you at any moment of the day! Also, being a yoga teacher helps me to stay calm in difficult situations and stay focused under pressure. I specialize in customer service, administration, and office management. If you would like to learn more about me and what I can do for your company, please email me at: [email protected].
Provided comprehensive administrative and business support to two cross-functional teams within a global technology organization. • Oversaw office operations for the site, including supply ordering, facilities coordination, and the maintenance of organized workflows to enhance team productivity. • Processed and monitored expense reports for leadership utilizing Concur, ensuring accuracy and adherence to company policies. • Assisted the procurement team by generating and tracking reports in SAP and supported the materials team with data entry and inventory record maintenance. • Planned and coordinated on-site events and team activities, managing logistics from scheduling to execution. • Leveraged SharePoint and Microsoft Teams to efficiently manage team documents and communications, to foster collaboration across departments.
Process service requests for homeowners and scheduled work with trade partners Coordinate work in homes with trade partners. Maintaining communication with homeowners and trade partners to achieve customer satisfaction. Uploading documentation/data into database for easy access to trade partners, as well as processing invoices and purchase orders.
Managed budgets for multiple communities, worked closely with Project Management to identify errors in billing, while reconciling material tracking against invoices, purchase orders and contracts. Trained new Assistant Project Managers on job duties in the office Assisted management in inspections of home sites/homes Collaborated with management and team members to quickly resolve customer issues Prepared information for multiple internal meeting/project reviews Provided excellent customer service during the home building process