Port-Harcourt, Rivers State, Nigeria
Scaling a business sounds exciting until your tools don’t talk to each other, your team relies on manual work, and small process gaps start costing you time and clients. That’s where I come in. I help startups and founders automate workflows and build systems that make work easier, faster, and more reliable, so growth feels intentional, not overwhelming. I’m an Automation & Operations Specialist who brings structure to fast-moving businesses. I support startups & founders by designing workflows that eliminate repetitive tasks, reduce errors, and create smooth handoffs across teams, so they can focus on strategy instead of constant follow-ups. My work is built around one promise: helping you reclaim 30+ hours every week by automating the work that slows you down, connecting the tools you already use, and creating workflows that keep clients engaged and operations running without friction. I thrive in environments where things move fast and efficiency matters. I’m detail-driven, proactive, and intentional about building workflows that don’t break when your business grows. If you’re a startup, founder, or growing team looking for a partner who can automate your operations, strengthen client retention, and bring clarity to how work actually gets done, scaling shouldn’t feel chaotic; it should feel smart and sustainable. 📅 Book a clarity call, and let’s build systems that work while you focus on growth.
I help ensure a smooth booking experience for clients from their first inquiry to appointment confirmation. My responsibilities include: - Responding to customer inquiries via phone, email, WhatsApp, and live chat. - Managing appointment bookings, rescheduling, and cancellations. - Assisting clients in choosing the most suitable massage services based on their needs. - Providing accurate information about services, pricing, and availability. - Handling customer concerns professionally and resolving issues promptly. - Coordinating with therapists to ensure schedules are accurate and appointments run smoothly. - Maintaining customer records and ensuring a high level of customer satisfaction through clear and timely communication.
I provide exceptional customer service by assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience. My responsibilities include: - Responding to customer inquiries via phone, email, and live chat. - Resolving customer complaints promptly and professionally. - Guiding clients through products and services. Collaborating with internal teams to resolve complex issues. - Maintaining accurate customer records and documenting interactions. - Building strong customer relationships through clear communication and timely follow-ups. - Ensuring high customer satisfaction while meeting service quality standards.
Provide high administrative support, including inbox management, calendar management, file management and preparing presentations Handle and organize 1,000+ data entries monthly with 98% accuracy, ensuring the integrity of the company's records and facilitating smooth operations. Manage and organize an average 30-50 emails daily, improving response time by 30%. Conduct web research, for project development and client support, providing actionable insights that helped reduce research time by 25%.
Managed client and prospect relationships, enhancing customer retention and expanding business reach. Assisted in financial statement preparation and account reconciliation, ensuring accuracy and compliance. Conducted variance analysis and managed account follow-ups, reducing overdue accounts by 15%. Played a key role in balancing statements and finalizing data for reporting and compliance.
Identified new business opportunities to support business growth strategies and financial planning. Built and maintained strong client relationships, driving loyalty and satisfaction. Supported financial verification processes and reconciled accounts, contributing to accurate recordkeeping.
Oversaw day-to-day office functions, coordinating schedules and meetings with cross-functional departments. Maintained organized and up-to-date records, supporting efficient information flow within the agency. Liaised with external stakeholders and provided support to staff inquiries, enhancing workplace productivity.