Perth, Western Australia, Australia
Trilingual (English, Spanish, Afrikaans) coordinator with a background in linguistics, diplomacy, and project coordination (PRINCE2). I specialise in internal projects, sales coordination, and business process design, drawing on multicultural experience across Latin America, South Africa, and Australia. Experience in ERP project coordination and cross-functional collaboration in globally-minded environments.
* Contributed to the success of the internal sales-to-projects handover procedure. I also designed the swimlane workflow using the BPMN method for Microsoft Visio, while driving the trial, execution, reviews and updates of the workflow. * Played a key role in the implementation, optimisation and operational coordination of Odoo CRM and associated sales workflows. * Acted as the system administrator for the first phase of the ERP implementation. * Played a central role in designing and testing the pre-sales team workflow on the Odoo CRM system. * Conducted daily, structured research efforts into leads, while capturing and following up action items in the CRM. * In charge of purchase order receipt and processing, while capturing data. * Designed and implemented a Smartsheet-based CRM and sales tracking dashboard integrated with live Odoo data. * Developed structured reporting systems, workflow trackers and operational dashboards to improve visibility and coordination across departments. * Formalised internal administrative and operational processes into repeatable systems and workflows. * Coordinated cross-functional communication between sales, operations, accounts and management teams. * Supported documentation-sensitive migration and workforce coordination processes involving HR, management, employees and migration agents. * Assisted with compliance-related documentation, reporting and internal process coordination requiring high levels of discretion and accuracy. * Designed and implemented a marketing stock tracking system integrated with Smartsheet and Google Sheets workflows. * Played a key role in pitching, designing and coordinating new marketing promotional gear. * Conducted structured project and stakeholder research to support business development and operational planning activities. * Maintained high standards of data accuracy, reporting consistency and information management across CRM and operational systems.
* Provided executive support across operational, commercial and strategic business activities. * Contributed to the implementation of the Odoo CRM system, helping establish scalable processes, reporting structures and data integrity standards. * Improved internal workflows by identifying inefficiencies and introducing more structured coordination and reporting practices. * Managed compliance-related documentation including insurance, corporate records and employee sponsorship matters. * Coordinated complex migration and workforce administration processes involving employees, management and external advisors. * Designed practical tracking and reporting tools that increased visibility of projects, actions and business activities. * Entrusted with confidential commercial and personnel information requiring discretion, accuracy and sound judgement. Some examples include completing extensive vendor/ supplier forms for Tier 1 and 2 mining company partners; Liaising with the DHA and general contract document management. * Coordinated all major company events, such as off-site sales training seminars and social events. * Created and maintained Smartsheet-based logs and registries to keep track of all international mining-related events such as seminars and expos. I also booked and coordinated all these sales-related events for the executive team. * Supported the sales team admin requirements, such as coordinating meetings, note-taking, formalising SOPs etc.
* While completing my MA in Corpus Linguistics at the University of the Witwatersrand, I designed courses and conducted classes across varying proficiency levels. The Arabic-speaking diplomatic community comprised the bulk of my client base. However, I also taught/teach Spanish to South African nationals interested in travelling and working in Spanish. * I started working as a Business English Trainer for Kern Germany in June 2023. * I specialise in AI-enhanced online language teaching (Spanish and English).
* I liaised mainly with the Spanish Tax Agency and translated legal tax-related documents from Spanish into English.
• I participated in a Microsoft Dynamics 365 ERP implementation project as an assistant Project Coordinator in Colombia. • I acted as a Spanish/English translator for the ERP project. • I also acted as the cultural intermediary for the South African and Colombian offices. • I completed training and passed the exam for the PRINCE2® project management certificate upon completion of the internship.