Buhl, Idaho, United States
Accomplished leader with over 3 years of experience operating motorcoaches and school buses, as well as 15 years of experience in operational management, team leadership, and performance optimization across the education, human services, and transportation sectors. Demonstrated expertise in employee supervision, safety compliance, process improvement, and data-driven decision-making, consistently exceeding performance goals while managing high-volume workloads and diverse teams. Proven track record in regulatory adherence, risk mitigation, and stakeholder collaboration, safe driving, quality, productivity, and customer satisfaction.
Guide a motivated team inside the OCE Call Center and support new client acquisition efforts.
• Managed safe transportation operations for private groups and sports teams across the western U.S. and Canada, achieving 100% on-time delivery, zero incidents, and zero customer complaints through proactive planning and analytical problem-solving. • Interpreted and applied complex DOT regulations across multiple jurisdictions, ensuring full compliance and reducing risks, while mentoring teams on safety protocols to maintain a flawless safety record. • Coordinated fleet maintenance and repairs with cross-functional teams, implementing proactive schedules that minimized downtime and optimized productivity, aligning with operational forecasts. • De-escalated high-stress situations during mechanical breakdowns or adverse conditions, collaborating with maintenance and dispatch to resolve issues efficiently and sustain service quality. • Maintained accurate documentation and reporting in computerized systems, enhancing audit readiness and data accessibility to support performance metrics and continuous improvement.
o Interpreted and applied complex federal and state insurance laws, rules, and regulations to ensure compliance across multiple jurisdictions. Resulted in providing clients with clear, concise explanations of rules, resulted in informed decision-making in areas such as Medicare, long-term care, and annuities, making clients feel well-informed and confident in their choices. o Licensed in 9 states, with specialized certifications including AHIP Medicare, Long-Term Care, and Annuities. Applied expertise to ensure that clients remained fully compliant with each state's applicable insurance laws and regulations. o Explained how evolving laws and policies impact clients' insurance coverage, providing them with clear guidance through regulatory requirements. Ensured adherence to all legal obligations, resulting in enhanced client satisfaction and full regulatory compliance. o Expertise in life, final expense, mortgage insurance, supplemental medical, dental, and annuities. Tailored insurance products that cater to client specific needs, ensuring their financial goals are met and their family’s future is secure. Conducted in-depth needs analysis guaranteed the selection of appropriate coverage options, providing clients with peace of mind. o Played a crucial role as a liaison between client and underwriters, worked closely with underwriting teams to expedite policy approvals and resolve any issues that may arise during the application process. Goal was to ensure a smooth and efficient communication process, providing clients with a stress-free experience. o Provided clear and comprehensive explanations of insurance products and procedures, helped clients navigate through the complex world of insurance. Coordinated efforts to ensure client needs were aligned with provider's requirements, leading to improved client satisfaction and long-term retention.
• Location Lead, Motorcoach Operator, and School Bus Driver • Supervised transportation operations for school groups and sports teams, managing a team of drivers to achieve 98% on-time delivery and 100% DOT/SDE compliance through data-driven scheduling and performance reviews. • Directed fleet safety and maintenance activities, coordinating with teams to implement proactive repairs, reducing vehicle downtime, and ensuring regulatory adherence in a high-stakes environment. • Mentored drivers on behavioral management and safety protocols, fostering a culture of accountability and continuous improvement that resulted in safer operations and zero incidents. • Collaborated with schools, dispatch, and stakeholders to optimize routes and resolve issues, using analytical tools to balance workloads and meet productivity goals. • Managed documentation and reporting in computerized systems, analyzing data to minimize risks and support audit readiness, while handling flexible shifts including weekends and long-distance events.
Our core mission is to champion the financial well-being of our veterans, ensuring they, along with their families and friends, receive the full spectrum of income, health, and final expense protections they deserve but are often deprived of.