Birmingham, England, United Kingdom
I am an operations and people management professional currently studying Aviation and Airport Management, with leadership experience at Amazon managing teams in fast-paced, high-volume environments. My background combines operational leadership, HR partnership, and process improvement. I have led large teams, analysed performance data to improve efficiency, and ensured safe and compliant operations. Fluent in Spanish, Arabic, and English (with conversational French), I enjoy working with diverse international teams and stakeholders.
- Created weekly and monthly review of raw data of site engagement of over 4000 employees - Created weekly and monthly reports with critical data with root cause and action plan of low engagement data for senior Leadership - Improved onsite activities related to different cultural backgrounds and religions - Drafted a maternity leave programme to enhance the engagement while on leave and stay up to date with the site - Started and launched a site website/wiki for all managers that contained all needed tools and reports to look at weekly. - Created a master calendar for the Site that included every stakeholder event through the year and national holidays and events to take into account for diverse reasons: future absences, site shut down for maintenance, holidays preparation, onsite engagement activities, etc
- Supporting the ER caseload and contributing to overall case-management processes.
• Led operational teams of 50+ associates in a high-volume logistics environment • Managed daily operational performance including productivity, safety, and quality targets • Analysed operational data to improve efficiency and workflow processes • Coordinated cross-departmental teams to ensure smooth end-to-end operations • Delivered people management including coaching, performance management, and employee engagement • Ensured compliance with safety and operational procedures in a fast-paced environment