Birmingham, England, United Kingdom
Highly motivated individual with a versatile background spanning high-volume customer service, strict administrative execution, and sensitive care environments. My experience demonstrates a proven ability to manage complex client interactions, maintain operational efficiency, and adhere rigorously to confidentiality and professional standards. I leverage a flexible work schedule and a focused work ethic to integrate quickly into dynamic team environments. My core competencies were honed through key roles, including managing challenging, high-volume customer queries as a Customer Service Advisor for NatWest (via Teleperformance UK) and gaining essential practical skills during a year-long clinical placement in a hospital setting. I am highly proficient in critical administrative systems, including specialized platforms like Cloud9, alongside a strong working knowledge of Microsoft Office Suite for efficient back-office support and documentation. A key asset I bring is my strong commitment to diverse communication. I am fluent in Pashto, Urdu, and Chinese, in addition to English, allowing me to effectively engage and support a wide range of individuals. I am actively seeking roles that challenge my multitasking abilities and offer the opportunity to contribute reliable support and excellent client service.
Customer Service Advisor | Teleperformance UK (Third-Party for NatWest) Managed high-volume inbound customer calls, accurately resolving complex account and service queries while maintaining a professional and empathetic approach. Successfully utilized specific proprietary systems, including Cloud9 and various back-office administrative platforms, to efficiently process requests and ensure accurate documentation. Proven ability to de-escalate challenging customer situations and refer complex matters to the correct internal teams.