Birmingham, England, United Kingdom
Curious, people-focused and determined, I am a recent Criminology graduate who employs versatility and believes in creating long-lasting, positive change through my work. Approaching interactive tasks with creativity, empathy, and confidence is central to who I am as a person. Whether I am liaising with a team to complete a task or building genuine rapport with a client, I utilise my experience working with people to contribute to the best professional atmosphere. I want to grow with organisations that care about social responsibility, collective and individual growth. I am ready and excited to contribute with determination and authenticity.
• Collaborated with Litherland Youth & Community Centre to conduct a volunteering dissertation pathway. • Facilitated interviews with four youth support workers to evaluate the effectiveness of youth services. • Analysed findings through a final report to provide actionable recommendations for enhancing youth provisions. • Developed strong communication and organisational skills through direct engagement with community pillars.
• Collaborated with a dynamic team of student writers to produce engaging articles on politics and student welfare. • Researched and analysed current issues affecting students, ensuring content relevance and accuracy. • Helped foster a sense of community among University of Liverpool students, driving contextually relevant conversations and life hack blog-style content.
In my role at the Liverpool Guild of Students, I worked within a team dedicated to providing outstanding service in a bustling on-campus bar, significantly enhancing the overall student experience. I worked closely with a diverse team of students, honing my communication and multitasking abilities while ensuring efficient order management. My contributions fostered a welcoming atmosphere that encouraged student engagement and satisfaction.
• Delivered fast-paced bar service during live gigs of major acts, enhancing the overall customer experience and meeting the targets of our team. • Collaborated with a dynamic team of students to manage high-volume service efficiently, ensuring timely drink delivery and quality customer communication in a loud environment. • Engaged with a diverse clientele, including students and the public, fostering a welcoming atmosphere with prompt drink delivery.
At Morrisons, I thrived as a Customer Assistant in a vibrant café, where I engaged with customers and ensured their needs were met. I collaborated with team members across departments to streamline service delivery, while adhering to health and safety protocols. My commitment to excellence contributed to a noticeable improvement in customer satisfaction and team efficiency.