United Kingdom
Working to support customer in customers who are in arrears. Providing excellent customer service to who are going through hardships Contributing to the society's risk framework by identifying and escalating risks. Ensure compliance with the FCA's mortgage conduct of business. Ensuring that the customers needs are always handled with delicacy, empathy and in line with business needs.
To address customer complaints and concerns promptly. Provide exceptional service and support to business clients. Ensure compliance with banking regulations and internal policies. Assist with account inquires, transactions and financial product recommendations. Handle administrative tasks related to account management.
Working face to face with applicants and managing each case very closely and confidentially Ensured performance targets are met daily and accuracy targets are achieved. Showing commitment and flexibility Proficient use of computer software Forming professional relationships within the workplace
Daily communications with customers on a face to base basis as well on external platforms such as emails and telephone Dealing with complaints and queries raised by staff and customers efficiently. Handling large sums of money on a daily basis. Rolling over counters and ensuring large amounts of money is returned to the main till.