Brunei-Muara District, Brunei
I build operating systems for fast-moving teams. My work sits between founder priorities, operations, AI workflow automation, and cross-functional execution. I help turn messy, reactive work into clear systems: SOPs, dashboards, scorecards, team rhythms, automations, and decision workflows that people can actually use. Over 11+ years, I have built and scaled operations across digital agencies, O2O retail/service, marketplace launch, telecom channel programs, and multi-entity business environments across Brunei, Malaysia, the Philippines, and the US. I use tools like n8n, Make, Zapier, Claude, OpenAI/Codex, LLM APIs, ClickUp, Notion, Google Workspace, webhooks, and AI-native development environments to reduce manual work, clarify ownership, and improve execution speed. Strongest fit: - Chief of Staff / founder-side operations - AI transformation and automation consulting - Operations automation and workflow design - Remote team operating systems - Ecommerce, marketplace, O2O, and service operations - SOPs, dashboards, scorecards, and cross-functional execution
Built and operate the business system behind a multi-entity group across marketing, technology, creative, and operations. - Designed AI-assisted workflows using n8n, Make, Zapier, Claude, OpenAI/Codex, webhooks, ClickUp, Notion, and Google Workspace. - Reduced repetitive work through SOPs, dashboards, automations, scorecards, and clearer ownership structures. - Led distributed execution across Brunei, Malaysia, the Philippines, and US-linked stakeholders. - Translated founder priorities into operating rhythm, delivery systems, team handoffs, and execution follow-through. - Managed vendors, client delivery, internal operations, finance/admin coordination, and process improvement.
Built the operating model for an O2O retail and service business, connecting customer flow, service operations, POS, inventory, fulfilment, finance, and team execution. - Designed store/service workflows, staff SOPs, order handling, fulfilment routines, and operating dashboards. - Improved visibility across daily sales, payments, service orders, stock movement, and handoff points. - Built practical systems for frontline staff, managers, and owners to run the business with less manual follow-up. - Worked across branding, customer experience, operations, finance controls, and technology enablement.
Led day-to-day operations, team coordination, client delivery, and internal process improvement for a fast-moving business environment. - Managed cross-functional execution across sales, operations, fulfilment, finance/admin, and customer-facing work. - Created clearer SOPs, reporting routines, ownership structures, and delivery follow-up. - Improved operational consistency by turning informal workflows into repeatable systems. - Supported management decisions with practical reporting, team visibility, and execution tracking.
Managed partner relationships, channel coordination, and execution follow-through in a telecom infrastructure environment. - Coordinated with external partners, internal teams, and commercial stakeholders to support program delivery. - Managed partner communication, issue resolution, reporting, and operational follow-up. - Built structured tracking around partner activity, commitments, and performance visibility. - Strengthened stakeholder management, governance, and cross-functional execution in a regulated environment.
Managed key client accounts and supported revenue growth through account retention, campaign coordination, and upsell opportunities. - Retained and grew client relationships across marketing services. - Supported campaign planning across Facebook, Google, and digital funnel work. - Contributed to Q3 revenue growth through account expansion and better client alignment.