Amsterdam Area
Customer Success & Customer Experience professional with 8+ years of experience across B2B SaaS and customer-facing environments, mainly in greentech and sustainability 🌿 I help customers get value from complex products: from onboarding and adoption to renewals, growth opportunities and long-term engagement. My background sits at the intersection of Customer Success, CX and Product, which helps me understand platforms quickly, ask the right questions and translate customer feedback into clear priorities for internal teams. What I’m best at is building trust. I listen carefully, create conversations where customers feel heard, and connect the dots between what people say, what they need and what needs to happen next. Alongside work, I’m active as a breathwork facilitator, DJ and music event organiser. These worlds also shape how I work: present, curious and aware of group dynamics. Core strengths: Customer Success, Customer Onboarding, Customer Adoption, Customer Experience, B2B SaaS, Renewals & Upsell, Voice of the Customer, Stakeholder Management, Workshops & Facilitation, Cross-functional Collaboration.
Managing a 100+ B2B customer portfolio within a SaaS platform for ESG and sustainability reporting with the goal of adoption and maximizing customer value. - First Customer Success Manager at Ecocharting, helping build the Customer Success function from scratch. - Setting up onboarding, customer communication and adoption processes to improve customer guidance and scalability. - Owning the customer lifecycle from success planning and onboarding through implementation, adoption, renewal and expansion conversations.
Working independently across multiple projects in the music sector as DJ / Producer / Music Event Organizer.
Responsible for the commercial and delivery side of well-being and breathwork programs for organisations, festivals and event partners. - Managing end-to-end B2B customer journeys for wellbeing and sustainable employability programmes, from first outreach to onboarding, implementation and renewal. - Primary customer contact, aligning expectations, planning, stakeholders and quality of delivery across clients, facilitators and external partners. - Designing and facilitating breathwork sessions based on client needs.
Responsible for the development, adoption and prioritisation of a B2B SaaS platform for sustainability and impact analysis used by enterprise customers. - Led customer-driven product and implementation projects for enterprise customers using a B2B SaaS platform for LCA, sustainability and impact data. - Worked closely with enterprise customers to understand reporting workflows, validate prototypes, launch new releases and shape solutions around real customer challenges. - Managed strategic API and SSO implementation projects for key enterprise accounts, helping reduce manual reporting work through improved data workflows. - Coordinated between customers, environmental specialists and engineering, owning prioritization decisions and translating into user stories, tickets and delivery priorities.
Part of the early team of a sustainability-focused tech scale-up, working on the development and growth of a B2B SaaS platform within the circular economy. - Led a cross-functional product team of 7 FTE across 4 connected platform interfaces within a rapidly scaling B2B SaaS environment. - Translated customer needs, usage data and operational insights into roadmap priorities, product strategy, vision and improvements and clearer customer propositions. - Connected customers, Customer Success, Sales, Operations, Product and Engineering to improve onboarding, activation and platform value.
Designed and improved end-to-end customer experiences, journeys and personas for customer and partner segments in an early-stage B2B scaleup. - Facilitated workshops / co-creation sessions with internal and external stakeholders. - Established Voice of the Customer and feedback processes, incl. NPS.
Focused on attracting, onboarding and activating different user groups during an early growth phase of the platform. • Defining customer journeys for customers, partners and consultants across the funnel • Supporting lead generation and onboarding flows in collaboration with sales and product • Working with data and insights to improve activation and early usage • Aligning growth initiatives with product and operational teams