Hoegaarden, Flemish Region, Belgium
Knowledge Summary: A very good communicator, with experience in delivering well-received, highly rated training sessions on technical topics as well on software. Able to tailor content to meet the needs of the audience, creating bespoke training courses for different levels of experience. Very good knowledge of the separations science industry, keeping up to date with the latest trends, technology and innovations. An independent and self-assured worker, able to build strong relationships with co-workers and customers. She works on a regularly basis with sales and marketing to identify and to develop opportunities to improve customer satisfaction, achieve a balance between revenue generation and customer satisfaction. In her current role she is leading an international team. Her team is assisting customers worldwide with consultancy, analysing and optimizing workflows, creating customized solutions, etc… More than 20 years of experience within the separation business.
Since April, I'm site director of the Waters Training and Support Center (ETSC) in Dachstein (France). This site is a strategic hub for Waters service operations in Europe. It delivers high impact services across multiple domains: instrument repairs, recycling, calibration and training.
Providing high level consultancy across Europe and India for Empower® (Empower Method Validation Manager, Administration and Maintenance of Global Instances, Workflow Analysis, etc..). Developing the business together with a international team of excellent consultants.