Venlo, Limburg, Netherlands
Experienced administrative professional with 10+ years of expertise in office management, team coordination, and process optimisation across multiple industries. I have managed end-to-end administrative operations, including team coordination, quality control, reporting, recruitment support, and stakeholder communication. Known for a proactive, detail-oriented approach, I thrive in dynamic, fast-paced environments where structure, efficiency, and clear communication are essential. I bring strong organisational skills, sound judgment, and a solutions-driven mindset, consistently ensuring smooth operations and high accuracy standards. Adaptable and dependable, I bring a hands-on approach and a strong work ethic to every role.
• Managed day-to-day administrative operations, including internal coordination, scheduling, and correspondence • Supervised and supported a small team, conducting quality control to maintain high performance standards • Produced monthly management reports and performance feedback • Designed and implemented efficient office processes, improving productivity and accuracy • Acted as key liaison between departments and external stakeholders • Managed daily client invoicing and billing processes, ensuring accuracy, timely submissions, and effective follow-up on outstanding payments • Oversaw accounts receivable tracking and maintained detailed financial records to support cash flow management • Liaised with clients regarding billing queries, payment terms, and reconciliation
• Managed the full recruitment cycle, including job description drafting, candidate screening, interview coordination, and onboarding • Utilized HubSpot and Recruit CRM to maintain accurate candidate records and track pipeline progress • Coordinated with hiring managers remotely using Slack, ensuring structured communication and timely decision-making • Maintained organized ATS documentation and ensured compliance with internal processes • Supported smooth onboarding through proactive follow-ups and clear stakeholder communication
• Built structured eLearning modules using Articulate 360 or D2L Brightspace LMS, depending on client requirements, following storyboards, style guides, and instructional design guidelines. • Developed instructional materials, storyboards, and slide decks • Produced supporting learning media, including AI-generated images, video, and audio content to enhance engagement in online courses. • Ensured content accuracy and clarity throughout course materials and learning modules. • Collaborated with SMEs and project managers to ensure accurate, structured, and effective learning content.
• Managed end-to-end ordering and distribution of custom hair pieces • Coordinated international procurement from manufacturers in China, including order placement, specification confirmation, and production follow-up • Oversaw full logistics process: shipping arrangements, customs documentation, tracking, and final client delivery • Maintained supplier communication across time zones to ensure quality control and timely dispatch • Handled invoicing, client payments, and order reconciliation • Managed front desk operations, bookings, contracts, and cash handling in a client-facing environment
• Provided administrative support to senior management, including travel claims, petty cash, and meeting minutes • Coordinated management meetings and ensured smooth day-to-day office operations