Zurich, Zurich, Switzerland
ITSM - IT Transformation Expert – Strategist, Entrepreneur and Innovation Catalyst with 30 years of experience in IT Engineering and ITSM, including 20 years at the helm of my own companies (Paris, Prague, Zurich), I have supported major groups such as Airbus, UBS, GSK, Swisscom and Credit Suisse in the success of their complex IT projects. My expertise ranges from strategic design to operational implementation, with a focus on sustainable, viable solutions aligned with business challenges – as demonstrated by the successful cloud migration of the ITSM platform (BMC Helix) for SIX (Zurich Stock Exchange), delivered on time, on budget and to the expected quality.My approach combines strategic vision, mastery of modern tools (AI, agentic workflows) and an ability to diagnose real needs beyond appearances. With my scientific background (maths, physics, AI) and my commitment to critical thinking, I advise and support organisations in their IT transformations, integrating innovation, rigour and ethics.Passionate about combating disinformation and defending democracies, I put my experience to work on high-impact projects where technology, strategy and social responsibility come together.
• Spearheaded the migration of the ITSM platform from On-premise to BMC Helix ITSM SaaS, ensuring compliance with stringent regulations. • Delivered the project on time, within budget, and met all scope requirements while leading an international project team. • Made critical technical decisions and negotiated solutions with diverse business stakeholders to align project objectives.
Main Roles and deliveries • Project Manager: Organised, Planned and successfully led the migration of BMC Helix ITSM from v19.08 to v20.02. Organised and led the Chatbot and Live Chat system integration on BMC Helix Hybrid pilot. Worked with a multi-cultural and international team (USA, UK, India, Europ). • ITSM Solution Architect: Designed an archiving process using the BMC Helix Remedy technology. Designed and configured the BMC Helix Chatbot and Innovation Studio infrastructure on a Hybrid platform. • ITSM Developer: Delivered on time dev packages on an Agile Scrum organised Team. 98% of my Dev Stories are made within one single Sprint. • ITSM Administrator: 3rd level Support. Maintenance and Operations.
Remedy Approved Consultant Since 1997 Certified ITIL V3 Certified Prince2 Practitioner Certified Consulting based on BMC Software products: ITSM, MyIT, SmartIT, CMDB, BPPM (TrueSight), ADDM (BMC Discovery). Noser Group Q1Y2016 Install process for SmartIT, MyIT, CMDB. Postfinance Q4Y2015: Requirement Analysis for Event Management and BPPM implementation with correlation and event-service mapping. Novartis: Q3Y2015 ARS DB convertion (Oracle to MSSQL) and Incident Archiving with attachements using Pentaho. Credit Suisse Q2Y2013-Q4Y2014 ITSM Architecture and Engineering. 3rd Level Support of legacy tools including UNIX/Perl Applications and BMC Remedy ITSM with many interfaces with 3rd parties. Problem investigation. Decomissioning legacy applications. Interact daily with global teams (USA, UK, CH, Singapore, India). Private Banking: Q1Y2013 Project Management. Private Banking Business Process Automation and Banking Business Analysis. Implementation for a complete ITSM tool with a Banking Business Service Request Management Module. KPI-KRI Analysis and implementation. Analysis to Automate Audit report Tasks.
ITSM Expert. BMC ITSM. CMDB. SRM. BPPM. ADDM. Solution Architect. Project Manager Developer.
Area: ITSM Consulting BMC Remedy Experts Role: CEO, Director (Business and Strategy), Manager (Professional Services, Sales). Team builder and leader (Up to 35 people). Projects Done: UBS AG Crédit Suisse AG Private Banking Swisscom IT Services EADS - AIRBUS BNP PARIBAS LOGICA Cable & Wireles Glaxo Smith Kline
Analyse IT Infrastructure. Improve discovery ratio. Deliver discovery statistics reports. Added learning patterns.