Sacramento, California, United States
Dynamic and results-driven professional with a proven track record of consistently achieving 100% performance metrics monthly. Adept at providing technical support, social services, and human-centered problem-solving to meet and exceed customer needs. Skilled in utilizing technology and strong interpersonal communication to enhance service delivery, address community challenges, and drive impactful, customer-focused outcomes.
● Received inbound phone calls from families regarding California’s P-EBT eligibility for their dependent(s). ● Educated callers about the benefits eligibility criteria and possible disqualifications if residing outside of CA. ● Documented all caller interactions and resolutions in CRM systems, ensuring clear and comprehensive records for compliance and future references ● Effectively researched concerns and disputes regarding eligibility; Escalated cases for management review with a focus on customer satisfaction and issue resolution.
● Assisted clients with daily personal care and mobility support. ● Performed housekeeping tasks such as laundry, cleaning, and organizing to maintain a safe and comfortable environment. ● Served nutritious meals based on dietary needs, preferences, and restrictions. ● Carried out client’s transportation needs to medical appointments, errands, or social activities.
-Provide senior and respite care clients in the home or at a facility. Perform everyday activities such as personal hygiene care, assist on trips to doctor's appointments, and prepare meals according to their dietary needs. - Provide senior companion support.