Nigeria
Feeling overwhelmed trying to manage your business and keep up with clients? You’re building something great, but: 1. Admin tasks are eating up your time 2. Client messages and emails are getting out of hand 3. You’re missing follow-ups and opportunities 4. You barely have time to focus on growing your business If this sounds like you, you’re not alone. Many CEOs, business owners, entrepreneurs, startup founders and health care providers go through this. Here’s how I can help: As a Virtual Assistant and Customer Support Specialist, I step in to: ✔ Take the admin load off your shoulders ✔ Keep your inbox, calendar, and customer support running smoothly ✔ Make sure every client and lead get the attention they deserve ✔ Give you back 10-20+ hours each week to focus on your business's big goals So - Less stress ➡️ Happier clients ➡️ More space to grow. But don’t just take my word for it, here's what my clients have to say. ⭐ ⭐ ⭐ ⭐ ⭐ “Ijeoma has been great to work with... After 90 days, it was obvious she was the right fit.” ⭐ ⭐ ⭐ ⭐ ⭐ “Ijeoma helped me organize my client database and within 30 days, I closed 5 new contracts effortlessly!” ⭐⭐ ⭐ ⭐ ⭐ A great assistant, she helped my business cut missed follow-ups by 40% Ready to breathe easier and create more wins in your business? Let’s talk! Book a free chat with me here → https://calendly.com/odochaijeoma96 I open just a few slots each month — grab yours while it’s free!
• Lead day-to-day operations across memberships, learning experiences, certifications, retreats, and community programs. • Design and optimize systems, workflows, and automations to improve operational efficiency and participant experience. • Manage member onboarding, engagement, communications, and retention initiatives across global communities. • Coordinate cross-functional projects and ensure seamless delivery of programs and events. • Oversee community platforms, peer groups, and engagement strategies that foster meaningful connection and ongoing practice. • Develop and maintain operational infrastructure using tools such as Monday.com, ThriveCart, Calendly, Zapier, Slack, and CRM systems. • Support leadership with project management, strategic planning, reporting, and implementation of organizational initiatives. • Facilitate communication between participants, facilitators, partners, and internal teams to ensure alignment and exceptional member experience. • Contribute to the growth and evolution of SORCE's regenerative leadership ecosystem through operational excellence and community stewardship.
• Managed CRM systems, ensuring accurate member records, program tracking, and data organization across multiple platforms. • Built and maintained automated workflows using tools such as Zapier, Calendly, ThriveCart, Monday.com, and Slack to reduce manual tasks and improve operational efficiency. • Implemented onboarding and communication workflows that supported participants through memberships, cohorts, and learning experiences. • Coordinated administrative and project management tasks, helping leadership stay organized and focused on strategic priorities. • Maintained operational systems for registrations, payments, scheduling, reporting, and participant engagement. • Identified opportunities to improve processes and implemented solutions that streamlined team workflows and enhanced the participant experience.
🔸️Supporting therapists with client bookings, payments, administrating intake & consent forms, etc. 🔸️Client support: Answering/returning client calls and emails, processing payments, sending invoices. 🔸️Maintaining Quality Assurance (follow up to payments, securing payment information, uploading secure documents, managing the booking software including schedules and treatments offered) 🔸️Social Media Management- Create contents on social media to drive engagement and conversion
🔸️Graphic Design - Created visually appealing graphics design while maintaining brand Consistency across all platforms 🔸️Lead Generation using Apollo to source quality leads 🔸️Social Media Management (Created contents/articles for the company's LinkedIn page) 🔸️Workflow Automation using Zapier
1. Collaborated closely with the CEO to organize tasks, track progress, and ensure the successful completion of projects using the internal project management system. 2. Documented detailed notes during meetings, managed outcomes and followed up with teams to ensure timely task completion and accountability. 3. Manage administrative inquiries and decisions required of the CEO, including invoicing, scheduling, and accounts receivable, while maintaining company policy adherence. 4. Coordinated and facilitated EOS L10 meetings, ensured seamless communication between team members and stakeholders, and prioritized critical issues to ensure swift resolution. 5. Overseeing client support tickets, assigning them to the appropriate departments, and responding to client inquiries when needed to ensure client satisfaction. 6. Continuously update company processes and procedures, onboard and train new team members, and contribute to a collaborative, cross-cultural team environment.
Customer/Sales Representative responsibilities • Acted as the main point of contact for clients, promptly addressing concerns, issues, and requests. • Managed dental laboratory processes while concurrently fulfilling sales responsibilities. • Recorded over 75% increase in sales of laboratory products through efficient marketing, client retention strategies, and stakeholder management in 20 dental clinics in Abuja. • Supported the laboratory’s operations by optimizing administrative workflows through proper file documentation, data entry, and income-expense tracking. • Generated monthly reports on Client Success Metrics, account, and laboratory performance. Dental Laboratory duties • Porcelain-fused-to-metal crowns and bridges fabrication with turnaround time of 7days. • Specialized in fabricating removable partial dentures( including implant retained dentures), fixed and removable orthodontic appliances such as Habit breakers, Jaw expanders and space maintainers. • CADesign, Milling and finishing Zirconia crowns using the Ceramill motion 3D software by Amman Girrbach.