Netanya, Center District, Israel
Experienced IT & UC/CC Domain Manager with 20+ years of hands-on experience in Unified Communication, Collaboration, and Contact Center technologies across multi-vendor environments (Microsoft Teams, Cisco, Genesys, Avaya). Over the past 6 years, I’ve led global technical teams and managed cross-functional projects migrating 50+ international sites from legacy PBX systems to modern cloud platforms, saving over $1.5M and transforming communication infrastructure at scale. Proven ability to manage end-to-end technical delivery, integrate enterprise solutions (Azure AD, SAP/D365), and collaborate with global vendors and internal stakeholders (Customer Service, R&D, Security). Skilled in leading enterprise voice/cloud projects, automation workflows, and delivering real-time analytics dashboards to support business decisions. Always passionate about driving innovation, empowering teams, and delivering high-impact results through smart, scalable collaboration systems.
Leading the design and implementation of AI-driven Customer Experience and cloud-based enterprise solutions, focusing on modern CX platforms, automation, orchestration, integrations, and digital transformation initiatives. Responsible for solution architecture, development, enterprise integrations, workflow automation, and cloud-native customer engagement solutions across complex enterprise environments. Working with cloud technologies, APIs, AI-driven workflows, CRM integrations, automation frameworks, and omnichannel customer experience platforms to deliver scalable and innovative enterprise solutions.
• Managed, deployed, and maintained Cisco-based Unified Communication and Contact Center systems across 30+ global sites, including integration with SAP CRM and coordination with international integrator OBS (Orange Business Services). Ensured high system availability and seamless global operations • Led the Unified Communication & Contact Center domain across 50+ global sites. • Managed a team of 3 engineers and collaborated with global IT and local teams. • Oversaw the migration from legacy voice systems to cloud-based Microsoft Teams and Genesys Cloud solutions under strict timelines. • Successfully completed the global UC project ahead of schedule, saving over $1.5M. • Worked with key vendors: Microsoft, Genesys, AudioCodes, and global telecom providers. • Integrated collaboration and communication systems with internal platforms: Azure AD, CRM (SAP/D365), and ZIM’s website via API. • Developed AI-driven automation and reporting tools for operational analytics and decision-making. • Acted as technical liaison to business units including Customer Service, Contact Center operations, and Security/Compliance.
• Designed and deployed Cisco technology (HCS) cloud-based voice/video platforms • Acted as strategic technical advisor for enterprise clients • Designed and deployed Cisco major Contact Center (Avaya Nortel, Cisco UCCX/UCCE)
• Acted as strategic technical advisor for enterprise clients • Delivered, Cisco, Avaya (Nortel), Microsoft UC/CC projects • Deployed 3rd-party integrations and system upgrades • Led UC/CC deployments for government, banking, and military clients • Specialized in IVR solutions and Nortel-Avaya systems
• Maintained and supported Avaya Nortel PBXs for business clients
• Operated Telrad “Even Yekara” switching systems on secure networks • Completed advanced training in telecom & data infrastructure