Tel Aviv District, Israel
Experienced Customer Success Manager bringing 5+ years of quality performance in customer facing roles. Motivated, fast leaner and hardworking team player skilled at identifying customer needs, growth opportunities and churn risk. Excellent interpersonal and communication skills, a strong work ethic and a "can-do" attitude. I am looking for the next challenge, where my experience and professional abilities will shine through :)
Managed customer portfolios while building and maintaining long-term and trust-based relationships with multiple customers. Increased retention and growth of existing customers by upselling, contract renewals. Communicated on a daily basis with global IT vendors and suppliers while representing the customer' needs. Implemented new processes such as a new web sales portal which was designed to automate the sales process and integrate with ERP systems. Supervised technical investigations, reported issues and escalated those that required further assistance of the developers. Sold new products and services and developed new accounts to maximize revenue potential. Liaised with external customers and internal departments to provide and gather information enabling customer requirements to be met.
Provided market share analysis and market trends using Jato (an automotive market research tool). Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership. Managed inventory and customers' database through CRM system (Salesforce). Generate Inventory reports in order to identify seasonal demands and manage stock successfully. Analyzed key competitors to respond to competitive threats.
Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms. Managed purchasing, inventory, collection, sales, and customer relationships with ERP system SAP Business One. Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.