Uyo, Akwa Ibom State, Nigeria
I love adapting to and accepting new challenges and team targets with the aim of smashing them as expected.
Supervise daily administrative operations Monitor expenses and suggest cost-effective alternatives Create quarterly and annual budgets Develop and implement effective policies for all operational procedures Prepare work schedules Maintain organized medical and employee records Monitor administrative staff’s performance Train new employees Ensure prompt ordering and stocking of medical and office supplies Answer queries from doctors, nurses and healthcare staff Resolve potential issues with patients Stay up to date with healthcare regulations Ensure due processes on health insurance authorization, billing and claims payment follow-up
The effective discharge of all day-to-day operations, with particular emphasis on Recruitment, Contract Management and NHIS. Responsible for the development and delivery of Service Level Agreements within the NHIS structure and the continuous improvement of key performance indicators. Available as a resource to senior line managers to ensure that emerging issues and problems are identified in good time before they become either operational or potentially third-party issues. Work with Department Heads, staff and staff representative groups in delivering efficient and effective work practices and policies Assist Department Heads in developing appropriate induction courses for new employees. Maintaining all personnel records systems including sick leave, annual leave, special leave and other appropriate records. Ensure the effectiveness of EMR systems, policies and procedures and deliver improvements on an ongoing basis in conjunction with NHIS and legislation changes
Welcoming and attending to enquiries from patients, vendors and in-person visitors Scheduling appointments for patients Maintaining records and accounts of patients on the EMR software Assisting patients in filling medical forms Processing different payments for patients Transcribing physician notes Answering multi-line phone and transferring calls to direct and departments Maintaining the confidentiality of patient and doctor's information Preparing customer bills and specimen labels for the next day's patients Keeping track of office supplies, inventories and placing orders as necessary Ensuring maintenance of the reception area To organize and maintain health information in the electronic systems. To check data for accuracy, ensure proper billing for insurance reimbursement To record information and keep file folders and electronic databases up-to-date. To manage patient information, medical histories, physician exams, test results, treatments and services provided. To ensure patient care conforms with insurance scheme requirements/policies To obtain all necessary insurance authorization codes as at when due Ensure completion of all documentation and the timely submission of claims To act as a liasion between the hospital, health insurance companies and NHIS. To report monthly on KPIs using Excel or PowerPoint