Melbourne, Victoria, Australia
I’m a community-focused professional with experience across health promotion, outreach, engagement and frontline customer service in government, multicultural community settings and not-for-profit settings. I’ve spent several years supporting people who face barriers to accessing services, with a focus on culturally safe engagement, clear communication and improving pathways into health and social supports. Across roles in community health and public housing, I’ve coordinated programs, built partnerships, supported diverse communities and contributed to more inclusive service delivery. My earlier customer service background strengthened my ability to manage complex enquiries, stay calm under pressure and provide clear, solutions-focused support. I bring a respectful, organised and people-centred approach to my work, and I’m motivated by roles that create meaningful impact, strengthen community connection and make services easier and safer to navigate.
Working closely with vulnerable and diverse communities across a number of public high rises in Melbourne. Developing and maintaining quality collaborative relationships with community members, Government and local organisations.
Worked closely with vulnerable and diverse communities across a number of public high rises in Melbourne. Responsible for developing and implementing health and well-being programs for residents that were culturally appropriate and easily accessible including the Cohealth Winter Wellbeing project that engaged over 100 participants in 14 days. Developed and maintained quality collaborative relationships with community members, Government and local organisations. Responsible for supporting management of staff with lived experience and provided support to safely contribute to the planning and engagement of activities and projects. Developed online database to obtain feedback from residents on health and wellbeing needs. Implemented health services and projects targetting health and wellbeing needs of residents based on obtained feedback.
Responsible for supporting the planning, coordinating and implementation of various development, recreational and well-being based programs. Contribute to empowering a greater outcome for the participants engaged in our programs by collaborating with local businesses, individuals, Government and non-Government services. Utilised digital content to enhance awareness of programs across a range of platforms resulting in both the increase of engagement online and an increase in the direct participation of programs by participants in the community. Lastly, feedback from participants is also obtained digitally to ensure participant satisfaction can be understood and to strengthen programs where necessary. er role
Responsible for managing a project funded by the Victorian Government under the Working For Victoria Program. This involves the delivery of essentials to respond to COVID-19. Additionally, it involves implementing a new database to collect information of community members and analyse requests to effectively support their needs. Lastly, my role involves utilising digital content. This includes creating flyers for media promotion both digitally and physically. Additionally I organised, filmed and edited multiple short videos for the promotion of our Islamophobia program and our Cultural Connections Victoria Consortium.
Responsible for assessing the quality of work completed by staff across the organisation and providing educational material and direct feedback to support the development and growth of staff across a range of communication channels.
Responsibilities included managing and resolving complex customer enquiries along with having efficient time management skills to solve customer enquiries within stringent time-frames.
Responsible for the delivery of services to people with a disability, injury or illness living in the community, which includes client and Disability Support Worker Liaison. Additionally responsible for client engagement and care plan maintenance to ensure that all services delivered are tailored, person-centered and of the highest quality of service.