Istanbul, Türkiye
🎯Fraud | Chargeback | Compliance | Internal Control | Ürün Sahibi (Product Owner) | Bankacılık ve Fintech Danışmanı | Bilirkişi | İçerik Üreticisi | UEFA C Lisanslı Antrenör 20+ yıllık deneyimimle bankacılık, fintech, ödeme sistemleri, suistimal önleme, iç kontrol, dijital dolandırıcılık, chargeback risk yönetimi, AML, compliance, operasyonel süreç yönetimi ve müşteri deneyimi konularında uçtan uca bilgiye sahibim. Şu anda Misyon Yatırım Bankası’nda İç Kontrol, Uyum ve Suistimal Önleme Direktörü olarak çalışıyor, aynı zamanda T.C. Adalet Bakanlığı nezdinde adli uzman bilirkişi, aktif makale yazarı ve UEFA C lisanslı futbol antrenörü olarak çok yönlü bir kariyer sürdürüyorum. 📌Uzmanlık Alanlarım: - Fraud Detection & Prevention (Dolandırıcılık Önleme ve Tespiti) - Compliance (Uyum) - Internal Control (İç Kontrol) - Chargeback Yönetimi (Visa, Mastercard, Troy) - PSD2, EMV, PCI-DSS, MASAK Mevzuatı ve Uyum - Fintech Çözümleri ve Dijital Cüzdanlar - Sanal POS ve Ödeme Ağ Geçitleri Yönetimi - Ürün Geliştirme ve Agile Süreçler (Scrum, PO) - KYC, KYT, AML Analizi ve Müşteri Risk Sınıflandırması - Bankacılık Denetimi ve İç Kontrol - Operasyonel Risk Yönetimi ve Fraud Analitik 🛠️ Daha önce banka olarak Akbank, HSBC, Fortis, TEB, Misyonbank, ödeme kuruluşu olarak Payten, PayTR, Ödeal, EchoPOS ve havacılık sektöründe Atlasglobal, Lydia Technology ve VOR IT Service gibi kurumlarda Fraud Müdürü, Ürün Sahibi, İş Geliştirme Direktörü ve Chargeback Müdürü olarak görev yaptım. Fraud sistemlerinin kurulumundan, transaction bazlı kural motorlarının yapılandırılmasına ve operasyon ekiplerinin oluşturulmasına kadar birçok projede liderlik ettim. 📰 İçerik Üretimi & Bilgi Paylaşımı: Fintechtime, dijitalbankacilik.net ve bilirkisi.net gibi platformlarda yayınlanan makalelerimin yanı sıra, fraud ve chargeback konularına odaklanan kişisel blogum fraudandchargeback.com ile sektöre katkı sağlamaya devam ediyorum. 📬 Bana ulaşmak isterseniz: 📧 [email protected] 🌐 www.fraudandchargeback.com
-Internal Control: Establish and monitor an effective internal control environment to ensure the reliability of financial reporting and operational efficiency. -Regulatory Compliance: Ensure the bank's operations adhere to all applicable laws, regulations, and internal policies. -Compliance Frameworks: Develop, implement, and regularly update compliance frameworks, policies, and procedures to mitigate legal and regulatory risks. -Risk Assessments: Conduct regular compliance risk assessments and implement corrective actions to address identified issues. -Regulatory Reporting: Prepare and submit accurate reports to regulatory authorities within required timelines. -Fraud Management: Oversee fraud management strategies, including the investigation of fraud and chargeback trends, and implement rule changes to the system. -Fraud Prevention Programs: Design and implement effective anti-fraud programs and develop new models to meet the needs of the fraud department. -Data Analysis: Perform daily trend and link analyses to prevent future fraudulent activities. -Reporting: Prepare detailed daily, weekly, monthly, and quarterly reports on compliance and fraud prevention activities. -Best Practices: Identify and apply best practices related to fraud detection and analysis. -Cross-Functional Collaboration: Maintain effective working relationships at all levels and with all areas of the business to ensure a cohesive approach to compliance and fraud prevention.
-Responsible for defining the why, when, and what of the products that the engineering team is building and be responsible for building a product and strategy -Analyzing technical needs and tracing all development processes, achieve time-to-market and quality while defining and owning product map -Partner with business stakeholders, data teams and engineering teams to understand business and technical requirements, plan and execute projects, and communicate status, risks and issues. -Collecting, prioritizing, and communicating product requirements and managing the release of contents -Conducting UAT, product acceptance testing and verify required functionality was developed and implemented as per business requirements. -Writing the user stories and keeping the backlog groomed. -Managing the Sprint cycles -Measuring and evaluating the daily product performance. -Ensuring product health excellence. -Communicating internally and externally to inspire and evangelize the Ödeal product vision. -Keeping in touch with every stakeholder of the product regularly.
-Responsible for defining the why, when, and what of the products that the engineering team is building and be responsible for building a product and strategy -Analyzing technical needs and tracing all development processes, achieve time-to-market and quality while defining and owning product map -Partner with business stakeholders, data teams and engineering teams to understand business and technical requirements, plan and execute projects, and communicate status, risks and issues. -Collecting, prioritizing, and communicating product requirements and managing the release of contents -Conducting UAT, product acceptance testing and verify required functionality was developed and implemented as per business requirements. -Writing the user stories and keeping the backlog groomed. -Managing the Sprint cycles -Measuring and evaluating the daily product performance. -Ensuring product health excellence. -Communicating internally and externally to inspire and evangelize the Ödeal product vision. -Keeping in touch with every stakeholder of the product regularly.
-Provide coordination with the relevant business, determine the product and service needs for the development of projects that are the subject of new ideas, and to prepare the necessary infrastructure/applications and programs -Monitor and control that all operations related to the products under the responsibility of the department are carried out regularly -Responsible for Software Support Team and Software Development Team to support the continuous review and improvement of software development processes to maximize the quality of products -Maintaining existing systems and products, analyzing and solving problems -Management of the business development, including identification and development of new opportunities with client -Developing trusting relationships with customers, understanding their business needs and technical challenges -Identifying potential technical or business obstacles and suggest solutions
-Responsible for Software Support Team and Software Development Team to support the continuous review and improvement of software development processes to maximize the quality of products -Maintaining existing systems and products, analyzing and solving problems -Management of the business development, including identification and development of new opportunities with client -Serving as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams. -Developing trusting relationships with customers, understanding their business needs and technical challenges -Identifying potential technical or business obstacles and suggest solutions
-Developing trusting relationships with customers, understanding their business needs and technical challenges -Working closely with Software Development Team to support the continuous review and improvement of software development processes to maximize the quality of products -Maintaining existing systems and products, analyzing and solving problems -Management of the business development, including identification and development of new opportunities with client -Serving as the first point of critical issues for customer concerns relating to technical issues and coordinate and drive resolutions product teams. -Working closely with our account managers to deliver high standards of customer service -Identifying potential technical or business obstacles and suggest solutions
-Analyzing clients needs in order to write specifications, project plan for development and delivery of the solution in agreed timescale -Management of the project scope, including establishing a clear, baselined scope during up front planning, escalation of scope issues and scope change control -Management of the business development, including identification and development of new opportunities with client -Management of the maintenance period customer's demands and change requests -Writing clear user stories and Acceptance Criterias. -Determining and driving the MVP. -Working closely with Software Development Team to support the continuous review and improvement of software development processes to maximize the quality of products -Maintaining existing systems and products, analyzing and solving problems -Preparing/updating User Manuals