Türkiye
• Refers to the measurement, analysis, evaluation, innovation of current operation and 3PL's logistics operation capability in terms of Service/Speed/Cost. • Process relating to on-time goods issue from warehouse based on planned GI date (PGI), take-into account delivery L/T and Pick/Pack L/T (delivery preparation L/T). • Conducting performance management and providing methodology for establishing improvement measures to achieve performance innovation. • Supervised quality management issues such as stock accuracy – palletizing standards and labelling. • Supervised various logistics WH processes, including distribution management, vehicle management and contingency operations. • Collaborated with new and established vendors to negotiate optimal pricing and scheduling. • Managed loading, unloading, movement and sorting of products to keep deliveries on schedule. • Quickly learned new skills and applied them to daily tasks, improving
TeknoSa is one of the major technology retail company which has 284 stores in Turkey. My main responsibilies were; • Starting the home delivery project with a project team • Launching delivery and installation system which provides fast and easy maintenance from services to customer adresses • Stabilizing all the infrastructures and operational processes • Providing fast and sound delivery from central Warehouse(WH) and regional WHs to stores and end users • Controlling 3PL’s constantly which delivered our products. Solving problems (if any) instantly. (Teknosa works with the 6 six major 3PLs of Turkey) • Reporting all delivery processes, measuring monthly KPIs of these 3PL companies • Cretaing the 3PL invoice details and formulating costs. Than forwarding the calculated amounts to the accounting department • Managing Return and Damage products’ controll and claim processes • Working collobratively with IT department in order to provide more customer oriented processes. (ex. When a customer purchased a product, an sms that informs about the exact time of delivery goes to his/her mobile at the same time. The 3PL get the same info via Oracle system as well) • Presenting all monthly KPIs to top management and planing the prospective improvements.