Cologne, North Rhine-Westphalia, Germany
Accountable for the profitable growth and qualitative delivery of project and run services in the Mobility & Workplace and Service Desk space of an international Telecoms Client with ca. 95k end-users. Building a trust based client relationship through demonstrated domain knowledge and a continual improvement mindset that serves as the basis for new opportunities and sales. P&L and YoY growth responsibility.
Responsible for E2E delivery of business critical LAN-, WAN-, Voice- and End-User Computing Services in EMEA, while sustaining operational stability during a critical transition period from CMO to FMO. SPOC for client and internal delivery towers relating to all contractual, operational and strategic topics as well as escalations with focus on sustaining and increasing client satisfaction while managing client expectations. Driving continual cost and delivery optimization of our globally leveraged and matrixed IT delivery organizations.
I was responsible for the P&L, Sales / Growth as well as operational delivery of a x-regional / global client.
EMEA Enterprise Service Management Transformation Program Transformation of EMEA IT Infrastructure Service Units to ITIL based, standardized IT Service Management Processes & Tools, driving for a qualitative, consistent and repeatable delivery of Infrastructure Services in support of all EMEA Clients.
Provision of Application Management Services across the Europe, Latin America and Asia Pacific regions for an international Financial client. Ensuring highest operational availability and stability through effective Service Management. Decreasing cost through use of off-shore services