Dammam, Eastern, Saudi Arabia
IT & Network Systems Manager with over 9 years of experience in designing, implementing, and managing complex IT infrastructures. Skilled in network administration, information systems optimisation, cyber-security, and digital transformation. Proven ability to lead cross-functional tech teams and deliver callable, secure solutions that support business growth. Passionate about staying up-to-date with emerging technologies and driving continuous improvement.
Redesigned the IT infrastructure, reducing system downtime by 45% and improving response times by 60% within the first 6 months. Implemented a strategic consolidation of on-premise servers and migration to cloud solutions, resulting in a 30% annual reduction in operational costs while maintaining system performance and reliability. Developed and deployed a centralized IT management system, enabling real-time monitoring of networks and devices, which accelerated issue detection by 70% and reduced resolution time by 40%.
Supported the implementation of a high-speed guest Wi-Fi system across all hotel areas, resulting in a 35% increase in positive guest feedback related to connectivity on post-stay surveys. Assisted in automating the reservation and housekeeping coordination systems, which reduced manual processing time by 40% and improved room turnover efficiency during peak seasons. Collaborated in upgrading the hotel's cybersecurity protocols, including firewall enhancements and employee awareness training, reducing phishing incident reports by over 50% in one year.
Provided first- and second-level IT support to over 100 hotel staff members, reducing average issue resolution time from 4 hours to under 90 minutes through improved ticketing workflows and proactive monitoring. Played a key role in managing AV and IT systems for high-profile events and conferences, ensuring 100% up-time for presentations, streaming, and guest connectivity during multi-day functions.
Supervised the upgrade of the hotel's entire network infrastructure, improving internal system stability and increasing network speed by 50%, leading to smoother front desk and reservation operations. Oversaw the maintenance and optimization of POS systems across all hotel outlets, reducing transaction errors by 35% and contributing to faster guest service in restaurants and bars. Designed and delivered hands-on IT training sessions for hotel staff, resulting in a 60% drop in recurring support tickets and improved user confidence in core hospitality software systems.
Upgraded the internal network infrastructure across warehouse and office locations, improving connection stability and boosting system access speed by 40%, enhancing overall team productivity. Provided daily IT support for over 60 employees, resolving 90% of tickets within 24 hours and implementing proactive maintenance that reduced system downtime by 35% over 6 months.