Jeddah, Makkah, Saudi Arabia
With extensive leadership experience in shared services, delivery management, and operational efficiency, I currently serve as Chief Development Officer at Confidential. My focus is on optimizing service delivery and fostering continuous improvement to align with organizational objectives. Over the years, I have held executive roles, including Chief Shared Services Officer at Al Balad Development Company and Kidana Development Company, where I contributed to centralizing operations and enhancing teamwork. With expertise in service delivery, logistics management, and continuous improvement, I remain committed to creating efficient frameworks that support sustainable organizational success.
The job compromised of handling and responsible for driving operational efficiency and effectiveness through the strategic management of shared services functions. The role will lead efforts to centralize and standardize support services, optimizing resource utilization and enhancing service delivery across the organization.; this includes HR, HSSE, IT, Cyber Security, Procurement, Contracts and Administrative & Facilities Services. Reporting directly to the CEO: Strategic Planning and Leadership: · Developed and executed a comprehensive shared services strategy aligned with the organization's overall mission and objectives. · Provided direction to the shared services team, fostering a culture of excellence, collaboration, and continuous improvement. Lead process improvement and automation initiatives to enhance efficiency and reduce costs. Built and maintained a strong relationship with internal stakeholders to understand and meet their needs. Developed and monitored key performance indicators (KPIs) to measure effectiveness and efficiency. Led change management initiatives to support new processes, technologies, and organizational changes. Ensured compliance with relevant laws, regulations, and organizational policies. Directly overseeing shared services functions, including but not limited to HR, Finance, IT, Procurement, Facilities Management, and Administrative Services. Developed and implemented standardized processes and procedures to ensure consistent and efficient service delivery. Coordinated with senior leadership to align shared services strategies with business goals. Led efforts to integrate and leverage technology platforms to enhance the efficiency and effectiveness of shared services functions, through the implementation of the ORACLE ERP system. Collaborated with IT leadership to evaluate, implement, and optimize systems and tools. Implemented process improvements and automation projects, resulting in a 20% increase in operational efficiency.
Assigned as the Chief Shared Services officer. The job compromised of handling and responsible for guiding, directing and leading the provision of shared services to KIDANA; this includes IT, procurement, contracts, administrative and governmental relations services. Reporting directly to the CEO.