Amman, Jordan
Highly accomplished Senior Network, Cloud & System Engineer with 8+ years of hands-on experience designing, securing, and managing enterprise-grade infrastructures across hybrid and multi-cloud environments. Proficient in the Microsoft 365 ecosystem, Azure, AWS, virtualization, and enterprise security solutions (Firewalls, NDR/NAC, Infoblox DDI). Proven track record of improving system uptime and strengthening the overall security posture. Core Technical Key Skills • Cloud & M365: Azure, AWS, Multi-cloud, Azure AD, Exchange Online, SharePoint, Teams, Intune, Microsoft Defender • Security: Palo Alto, FortiGate, VPN, IPS/IDS, NDR (LinkShadow), NAC, PAM360, DNS Security • Infrastructure: Active Directory, Group Policy, DNS/DHCP, Windows Server, WSUS • Virtualization: VMware, Hyper-V, Nutanix • DDI & Backup: Infoblox – DNS, DHCP, IPAM, Veeam, HPE Backup Systems • Monitoring & ITSM: ManageEngine OpManager, Ivanti ITSM/EPM • Networking: Aruba & Cisco switches, routers, network performance tuning • OS & Servers: Windows Server, RHEL, and Ubuntu
• Designed and implemented secure, high-availability network infrastructures including routers, switches, firewalls, and VPNs. • Managed FortiGate & Palo Alto Firewalls, NAC, NDR, and IPS/IDS to enhance security posture. • Conducted continuous threat monitoring, system audits, and security assessments. • Deployed LinkShadow NDR and Infoblox DDI solutions. • Provided technical leadership, governance, and mentorship.
- Providing cloud computing and backup solutions services across on-premises, MSP, and multi-cloud environments. - Administering and troubleshooting security capabilities using various operating systems and technologies, including RHEL, Microsoft Windows Server, AWS, Azure, and more. • Using advanced IT diagnostic tools to diagnose and recover failed systems within specified timeframes. - Documenting capabilities and conducting annual operational assessments to rationalize capabilities and ensure funding allocation. - Handling setup configuration, and continued maintenance of Azure virtual machines. - Configuring and verifying systems backups. - Monitoring network performance and implementing necessary changes to improve speed and reliability. - Utilized advanced IT tools to troubleshoot and restore system functionality within SLA time-frames. - Managed VDOM Firewall policies and assignments for hosted machines.
-Handled Help Desk requests, enhancing user response time by 90%. - Installed and maintained Windows desktops/laptops, improving productivity by 50%. - Applied hardware/software updates and fixes, boosting performance by 80%. - Oversaw system backups and recovery testing.
- Cut resolution time by 35% through efficient troubleshooting of IP telephony issues. - Reduced downtime by 25% by resolving recurring system problems. - Configured PCs, laptops, printers; handled CCTV setup and maintenance. - Demonstrated deep expertise in LAN and network performance tuning.
- Designed presentations and executed event strategies, boosting bookings by 45%. - Provided technical support for event technologies and system issues. - Drafted technical/financial proposals and strategic plans.