Singapore
I'm an experienced Customer Success Manager with a demonstrated success in creating business value through achieving revenue targets, increasing market share and client satisfaction with over 8+ years SaaS expertise.
Workato, a leader in Gartner MQ, is more than an iPaaS. It's an Intelligent Automation platform that can be used by both Business and IT. It supports thousands of enterprise and workflow use cases so you can automate everything.
Sendbird believes conversations are at the heart of building relationships and getting things done. As such, we built the world's most proven conversations platform for mobile apps across chat, voice, and video. Industry leaders like DoorDash, Patreon and Carousell use Sendbird to drive increased transactions & loyalty for hundreds of millions of users every month. We are a Y Combinator alumnus (W16) and have raised over $220M from leading investors including Shasta Ventures, August Capital, ICONIQ Capital, Tiger Global Management, and FundersClub. The company is global with a headquarters in San Mateo and an Asia-Pacific headquarters in Seoul.
Enterprise Professional Services LivePerson is transforming the way people communicate with brands, as a leader in conversational commerce and AI capabilities. Trusted adviser to top enterprise accounts. Responsible for education, program optimization, strategic planning, and ultimately driving client success through our conversational platform and automation solutions.
Meltwater Group is a global SaaS company headquartered in San Francisco with 1500+ employees in 57 offices on 6 continents. Our customers are CxOs, marketing/social media/corporate communications, BI and Sales teams who use the Meltwater Intelligence platform to stay on top of billions amount of data, extract relevant insights, and use them to strategically for their decision making process. Meltwater exists to help companies make better, more informed decisions based on insights from the outside. Managed a client portfolio across Southeast Asia - contributed to the #1 Customer Success office out of 57 offices globally in 2017. Post-sale responsibilities included onboarding new clients, driving product adoption, account reviews, upsells, cross-sells and renewals. Managed a team in Singapore. Responsible for delivering on personal and team targets, teaching business acumen, customer success fundamentals, PR/Social media industry knowledge and people development. One of the Top 100 Software Companies for 2018 on G2 Crowd.
· Full sales cycle including prospecting, cold-calling, meeting and closing Marketing/Public Relations Directors, VPs and C-level executives · Personally negotiated and closed 40+ new clients from enterprise, mid-market and government sector across ASEAN · Promoted to Manager out of 4 new hires within a year due to sales performance and management potential and subsequently transferred to Singapore office in August 2016 · Exceeded personal targets - 110% Annual Quota in 2015, 126% Annual Quota in 2016 · Managed and coached one consultant to eventual promotion to Sales Manager · Achieved 9/11 team targets before assuming new role