United Kingdom
Highly-personable, well-organized, self-motivated Technical Professional with 20+ years' experience, including well over a decade of successful remote working. Broad experience engaging directly and effectively with customers, from small businesses to multinational corporations, with a passion for delivering exemplary service and support. Excellent communicator with solid problem-solving skills, strong emotional intelligence, and a well-deserved reputation for just *getting things done*.
Joined as a partner in the business, supporting customer needs and solving key business problems using technical and creative expertise. • Enabled more effective product marketing and sales strategies by automating the transformation and standardization of product data. • Redesigned e-commerce websites, delivering various UX / UI improvements which streamlined the order process and improved product search, sort and filtering.
Worked remotely with global teams on professional service engagements, delivering software solutions for asset finance industry customers. • Collaborated directly with customer business and engineering teams to implement successful enterprise application web service integrations. • Automated business workflows, performed web application UI enhancements and customizations, and assisted with system performance optimizations.
Successfully pitched-for and delivered web-based solutions for individuals and small businesses, including e-commerce, dynamic CMS, and static websites.
Broadened and increased both my personal and professional skills by living in Thailand, learning to speak the language, immersing myself in the culture and studying traditional Thai martial arts.