Barcelona, Catalonia, Spain
Experienced Business Manager with a demonstrated history of working in the consumer services industry. Skilled in Service Delivery, Managed Services, Voice over IP (VoIP), Business Development, and IT Service Management. Strong sales professional graduated from Stanney Comprehensive.
Business manager for Hooka Salons. Responsible for the management of two busy and successful city centre based hair salons, including maintaining and exceeding standards of excellence in guest service, client retention and staff proficiency. Focusing on business development. Managing, motivating and training a team of 15 Stylists. Keep up with the demand of clients. Creating marketing campaigns for development of the business. Designing marketing materials for salon promotions. Management of Digital Marketing - Social Media including Facebook, Instagram and Twitter. Selling retail products and treatments. Driving turnover and profits. Management of payroll systems. Managing client appointments. Resolving clients complaints or issues. Managing and forecasting retail stock levels. Ensuring high standards of hygiene, cleanliness within the salon. Analysing weekly and monthly sales figures. Controlling salon expenses.