Rayleigh, England, United Kingdom
As a Service Delivery Manager, I play a key role in ensuring the smooth and efficient operation of rail services, leading teams to deliver a safe, reliable, and customer-focused experience. I am responsible for timetable execution, resource allocation, and depot operations, ensuring that real-time decisions enhance performance and minimize disruption. Key Responsibilities: Leading service delivery teams to optimize timetables and train movements Overseeing depot operations at Shoeburyness, ensuring safety and compliance Collaborating with Network Rail and internal stakeholders to drive performance Managing real-time service decisions to enhance customer experience Driving continuous improvement, developing standardized processes, and fostering a culture of learning Mentoring and developing high-performing teams in the Service Delivery Centre and depot operations With a strong focus on leadership, operational excellence, and customer service, I ensure that every decision contributes to an efficient, industry-leading rail experience.