Doncaster, England, United Kingdom
Helping businesses achieve their strategic and customer service objectives by using proven methodologies to reimagine and design new operating models, processes and improved end-to-end customer journey flows.
Working directly with the Head of Operational Design to upskill local staff and to develop new digital customer journeys/capability and associated business operating models across Ulster Bank.
Responsible for managing a portfolio of simplification projects and managing multiple teams.
Leading the development of a specialist business/process flow and simulation modelling team.
Responsible for leading delivery of complex end to end transformations, focussing on improving customer journeys and reducing business costs.
Lead business transformation, process re-engineering and continuous improvement activity across the Finance division within RBS International