Kirkby-In-Ashfield, England, United Kingdom
I am a highly experienced self-motivated, professional Training Consultant with over 25 years’ experience in delivering and developing Training Solutions and over 40 years in the automotive industry. I have delivered Electric Vehicle Training and Assessment, Technical, Sales, After Sales and Management Training including process and soft skills training. I am assessor qualified and have carried out TNA’s and Final assessments to all levels of staff. I have worked with many well-known brands during my Training Career. I believe that Trainee involvement is paramount for a positive outcome and therefore adapt a Discovery Learning Style. I believe my feedback demonstrates the passion I bring to all of my training. I work tirelessly to ensure my Clients objectives are not only met but exceeded. Specialisms EV training and Assessment to IMI Level 4 Technical Manufacturer EV Training FGas Training and Assessment Electrics and Diagnostics Electrification Training to increase Sales and Service Team awareness and knowledge of EV market and customer potentional. Sales Training including Identifying Customers types, Presentation Skills personally and by the video presentation and FCA awareness. Service Advisor Training including Customer Handling, Video and Personal Upselling skills, Fix it Right First Time, and Meeting Customer Expectations.
Highly experienced self-motivated, professional Training Consultant, with 23 years’ experience in delivering and developing Training Solutions. I can deliver Electric Vehicle Training and Assessment, Technical, Sales, After Sales and Management Training including Legal and Financial process and soft skills training, I am assessor qualified and have carried out TNA’s and Final assessments to all levels of staff.
Freelannce Training Consultant, specialising in Automotive Sales, Aftersales and Technical Delivery both virtually and face to face, also experienced in course development and product launch delivery, soft skills and customer experience training.
03/12/2012 – 30/09/20 - Redundancy (RTS Consultants, Osbourne Purdie – Tupe’ Transfer) My current role is to work with the 44 Nissan dealerships in the Northern region of the UK. In my role, I work with the Dealership to improve business performance in key areas of their operation, these are Sales, Service and Management. This involves working with the Dealer Principle, Line Managers, Sales Consultants, and Aftersales staff. A TNA was used for all staff to identify current strengths and future training requirements. This is followed by three levels of Training, Induction, Core and Annual. These are delivered as Face to Face, VCT, & eLearning. The training was delivered at the Dealership or regional venue. Finally, I generate report information for Nissan GB, to show business value for the training curriculum, this is completed via the in-place reporting mechanism. I am also responsible for supporting the Dealership in the administration of the Learning Management System for new and existing staff along with ensuring Course Bookings. All the Training is based around the NISSAN SALES & SERVICE WAY program. In addition, as The Northern Team Leader, I was responsible for • Organising Regular Northern Quality meetings. • Attend Monthly Client Updates with my Line Manager. • Communicate Client requirements to Regional Team in a positive manner. • Help to maintain moral and motivation of Team members. • Deliver TTT courses as required. • Maintain Northern Team Focus on Accreditation targets & Customer Quality. • Coaching Colleagues in Diary management and productivity where required. • Ensure sharing of Best Practice between the two regions. • Communicate any risk issues in a timely manner to Line Management. • Development of new core course material. Deliver New Product Launch Training. • Interaction with client Management to review new course offerings.
Working with the Mercedes Benz Apprenticeship programme to delivery theory and practical IMI level 2 & 3 motor vehicle qualifications in light vehicle maintenance and repair. Evaluation of portfolio's and evidence to ensure it met the required standards. The contract was initially for two months but this was extended until the end of August
Deliver Automotive technical theory and practical sessions for 14 - 19 year old students to IMI and BTEC standards.