Kirkland, Washington, United States
Revenue Operations and Salesforce Platform professional with deep experience designing, administering, and scaling Salesforce Sales Cloud and CPQ to support complex lead-to-cash processes. Former top-performing seller turned RevOps analyst, with a strong ability to translate business requirements into scalable, secure, and automated Salesforce solutions. Operate as a hands-on Salesforce Administrator and subject matter expert, owning end-to-end platform configuration including Flows, validation rules, approval processes, user security, custom objects, and integrations with finance and third-party systems. Partner closely with Sales, Finance, Product, and Marketing stakeholders to improve quoting, contracting, subscription management, billing automation, and data visibility. Known for driving user adoption through thoughtful automation, documentation, and training, while maintaining strong data integrity, governance, and compliance. Passionate about simplifying systems, improving platform reliability, and enabling data-driven decision-making through accurate reporting and scalable Salesforce architecture.
Owned day-to-day administration and optimization of Salesforce Sales Cloud and Revenue Cloud (CPQ & Billing), including user management, security and permissions, custom objects, validation rules, and approval workflows. Designed and implemented declarative automation using Salesforce Flow to streamline lead-to-cash processes across quoting, contracting, subscription management, and billing. Administered Zuora CPQ and Billing, managing product catalog, pricing configurations, and integrations with Salesforce and downstream finance systems. Led end-to-end delivery of Salesforce enhancements, including requirements gathering, configuration, testing, deployment, release management, and post-launch user support. Identified and remediated flaws in a legacy Zuora CPQ implementation, improving billing accuracy and saving 240+ accounting hours annually. Implemented identity verification and compliance workflows (Persona), reducing customer onboarding time while strengthening security and regulatory adherence. Designed and deployed a custom solution to support Washington State digital advertising tax requirements, ensuring compliance and saving $5K+ annually. Integrated ZoomInfo and Google Places APIs to enrich lead data, improve data quality, and reduce false positives in Salesforce matching rules. Maintained data integrity through proactive monitoring, deduplication, and structured data management practices to ensure reporting accuracy. Partnered cross-functionally with Sales, RevOps, Finance, and Engineering to align Salesforce integrations, reporting, and process automation with business objectives. Provided user training, documentation, and ongoing support to drive platform adoption and reduce operational friction.
Promoted into a senior role based on consistent top-of-team performance and leadership impact. Owned and expanded a portfolio of mid-market accounts, partnering with customers to design and deliver data-driven marketing solutions aligned to core business objectives. Consistently exceeded revenue and deal targets through strong discovery, pipeline management, and value-based selling. Interviewed, hired, onboarded, and trained new sales representatives; provided ongoing coaching on sales process, tooling, and performance management. Collaborated cross-functionally with Sales Operations and Marketing to improve lead quality, deal execution, and forecasting accuracy. Recognized as a top performer across revenue and deal volume metrics over multiple quarters. Performance Highlights Ranked #1 in Revenue: Jun ’18, Jul ’18, Aug ’18, Oct ’18, Nov ’18, Jan ’19, Feb ’19, Mar ’19, Jun ’19, Aug ’19 Ranked #1 in Deals Closed: Jun ’18, Oct ’18, Nov ’18, Jan ’19, Feb ’19
Founding member of OfferUp’s Sales organization, contributing to the build-out of the initial sales motion, processes, and go-to-market strategy. Drove early revenue growth by partnering with customers to deliver marketing solutions aligned to business objectives. Helped define and iterate core sales processes, tooling, and performance metrics in a fast-paced, zero-to-one environment. Collaborated with Sales Operations and Marketing to develop lead qualification standards, pipeline workflows, and sales enablement materials. Provided frontline feedback to leadership on pricing, packaging, and customer needs to inform product and marketing strategy.