Singapore
A result-oriented individual with over 10 years of technical and customer-facing experience in formulating lubrication solutions for customers, performing root cause analysis and value selling focusing on industrial and commercial vehicle lubricants. Technically inclined with proven track record in troubleshooting and delivering solutions with quantifiable benefits for clients. Able to communicate effectively in both technical and commercial environments. Extensively involved in stepping up the competency of distributor sales team and lubricant engineers through on-job coaching and training. Keen learner in the emerging areas of renewable energy and environmental sustainability, and aspire to contribute to industries' transition towards low-carbon energy. Completed Masters of Science in Mechanical Engineering from NUS, with focus on sustainability and low-carbon technologies.
Expanded NUS' and ESI’s research capabilities in energy transition by initiating and managing collaborative projects with government agencies, industry partners, and regional energy institutes, including power, digital infrastructure, and maritime sectors.
Responsible for shaping a competitive and sustainable ecosystem for the energy and chemicals industry on Jurong Island through utilities, infrastructure and resource planning through the collaboration with executives of companies and government agencies.
Responsible for promoting value-added product and services offer to 16 affiliates of Asia Pacific and Middle East and their customers for all industrial lubricants market segments, with focus on high value products such as greases, synthetic lubricants and specialty products. Held additional role as Market Manager to develop food grade lubricants business.
- Capitalize on the combination of application expertise and customer relationship management to secure new business. - Progress sales pipeline utilizing Salesforce to identify customer needs, formulate compelling offers and close deals. - Develop sales and marketing plans to steer distributors’ growth trajectories towards the corporation’s overall business expansion plans. - Formulate pricing tactics to enhance offer competitiveness, taking into account cost outlook and business profitability.
- Diagnose lubrication-related issues at customers’ facilities and recommend targeted solutions that deliver safety, environmental and productivity benefit to customers. - Make sound solution recommendations by developing engineering reports that present failure root cause analysis and quantify the benefits of the solution. - Deliver keynote presentations in seminars and webinars. - Resolve customer complaints to uphold the organization’s brand integrity. - Elevate competencies of lubricant engineers and sales representatives by conducting classroom trainings and on-job supervision.
- Collaborate with distributors in Singapore and Malaysia to gain new business through delivering productivity enhancements, marketing seminars, and trainings to industrial customers. - Organize trade exhibitions in the O&G sector in Malaysia and Singapore. - Grow and progress sales pipeline with distributors. - Resolve supply related issues to ensure continuity of product delivery to customers. - Develop sales plans and targets for distributors. - Deploy new product and service offers in assigned markets.
- Run process simulations for distillation, hydraulics, heat exchange. - Extracting pipeline/equipment information from P&IDs - Extensive use of PRO/II, HTRI and Microsoft Office