Dothan, Alabama, United States
I am a retired healthcare executive now serving as a healthcare manpower and consumer advocate and consultant. My primary focus is on Healthcare Consumerism, Health Manpower, Health Education and rural healthcare initiatives including rural hospital turnarounds. Working with area health education centers allows me to serve the rural providers in underserved markets through workforce development initiatives. I also serve the consumer through a newly formed company called “The Hospital Guide, Inc.” which further develops that relationship between the consumer and the Hospital. Before embarking on this journey, I retired after serving various hospitals and healthcare systems in engineering turnarounds and achieving the best patient experience ratings possible. Our focus, especially during and post- Covid was to emphasize the patient needs and experiences as we worked towards our goal of long-term sustainability and achieving a five-star rating which is what every provider should seek. Previously, I provided interim management and performance improvement consulting for a variety of health care provider clients both, domestic and abroad. I have been fortunate over the past 40 years to have worked in a variety of healthcare organizations and have specialized in hospital operations, turnaround management and market strategy with a primary focus of exceeding patient expectations. I have a passion for engaging people to create a sustainable organizational culture built on caring for others and delivering the best in patient experience.
Appointed to establish and develop an AHEC (Area Health Education Center) in the southeast region of the State of Alabama, commonly referred to as the Wiregrass region. The primary focus is to develop workforce initiatives in these 15 counties and recruit healthcare professionals to these rural and underserved areas.
This Consulting and Educational Resource firm is designed to assist both Healthcare Providers and Healthcare Consumers with achieving the best consumer experience possible in a Healthcare facility or organization. Through our Patient Advocates and Mystery Patients, we are able to bring a fresh awareness of patient and consumer issues to healthcare providers and can also help consumers navigate the complex systems and processes of hospital care. Clients served include hospitals and health systems as well as consumer advocacy groups.
Serving clients both domestic and international that require operational, financial and quality turnarounds as well as strategic consulting. International clients included hospitals and health service entities in Saudia Arabia and UAE. Also, worked with several US health care providers in improving the operations of several hospitals, FQHCs, CMHCs, and other medical entities.
Responsible for the overall leadership, strategy and development of this rural regional integrated system including a 70 bed full service hospital and several satellite entities. SHA serves a 5 county rural regional market in East Tennessee and is one of the few 4 Star designated Rural Health Systems in the State.
Responsible the overall management and strategic direction of this 300+ bed, private, for profit hospital and health system located in the western section of Jeddah, Saudi Arabia. This health system includes all operations of the hospital and associated satellite clinics and services. Recently completed a restructuring and turnaround of all system operations totaling over $500M.